IT Support Engineer (Level 1 / Junior Level 2) Location: County Tyrone Salary: £28,000-£32,000 (DOE) Type: Permanent About the Role We're recruiting on behalf of a well-established Managed Service Provider looking to add an IT Support Engineer to its growing technical support team. This is an excellent opportunity for someone with 1-3 years' IT support experience who enjoys working directly with customers and wants to continue developing their technical skills within an MSP environment. The role focuses primarily on Level 1 support while offering gradual exposure to Level 2 responsibilities as your experience grows. Responsibilities Provide first-line technical support to customers via phone, email and remote support tools. Diagnose and resolve hardware, software and Microsoft 365 issues. Support Windows desktop environments. Manage and update support tickets. Escalate more complex technical issues where appropriate. Deliver excellent customer service while working to agreed SLAs. Assist with user
