Digital Systems Manager

This is an exciting opportunity for an experienced IT professional to take on a key role within a busy and varied digital environment, supporting the effective management, development and continuous improvement of a wide range of business-critical systems and services.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

This role would suit an experienced IT or systems professional who enjoys solving technical challenges, working with stakeholders and suppliers, and finding practical solutions that improve how technology supports an organisation. Whether your background is in systems management, applications, IT operations, technical support, systems development or a related area, this could be an excellent opportunity to take the next step in your career.

The Role:

• Provide specialist technical support and expertise across a diverse range of IT systems, applications and services.
• Manage and support existing systems while contributing to the development and implementation of new systems and technology solutions.
• Work closely with internal teams, users and external suppliers to understand requirements, resolve issues and ensure effective service delivery.
• Manage system incidents, service requests and technical issues, ensuring these are progressed effectively and within agreed service standards.
• Support the management, upgrading and development of IT systems, ensuring they remain secure, reliable, compatible and fit for purpose.
• Assist with the design, implementation, testing, development and ongoing support of complex IT solutions.
• Coordinate system upgrades, releases and changes, working closely with relevant stakeholders to ensure a smooth transition.
• Monitor system and service performance, identifying opportunities to improve reliability, capacity, availability and overall user experience.
• Provide advice, guidance and training to users where required, helping colleagues get the most from the systems and services available to them.
• Contribute to IT projects, service improvement initiatives and the introduction of new technologies.
• Support business planning activities, including the development of business cases, tenders, quotations and longer-term IT strategies.
• Build strong working relationships with colleagues, senior stakeholders and external suppliers.
• Provide support and guidance to other members of the IT team, contributing to a positive, collaborative and high-performing environment.
• Help ensure IT services operate in line with relevant policies, procedures, governance and information security requirements.

The Person:

The successful candidate will demonstrate the following skills and experience:

• A relevant qualification in IT, Computing, Systems Development or a related discipline, or equivalent professional experience.
• Experience working within an IT, systems, applications or technical environment, with a good understanding of how business systems are managed and supported.
• Experience managing, maintaining, developing or upgrading IT systems and the ability to investigate and resolve technical issues.
• Strong organisational and prioritisation skills, with the ability to manage multiple priorities and deadlines in a busy environment.
• Excellent communication skills, both written and verbal, with the ability to explain technical information clearly to a range of audiences.
• Strong problem-solving skills and a practical, solutions-focused approach.
• The ability to work independently while also contributing effectively as part of a wider team.
• A strong customer-focused approach, with a commitment to delivering a high-quality IT service.
• A full, current UK driving licence or access to transport to fulfil the requirements of the role.

What's in it for you?

• The opportunity to step into a key Digital Systems Manager position within a large organisation.
• The chance to work across a broad range of systems, applications, projects and technologies.
• An opportunity to develop your technical, project management and leadership experience.
• The chance to influence how technology is developed and delivered across an organisation.
• A varied role where no two days are necessarily the same.
• The opportunity to work alongside experienced IT professionals and a wide range of internal and external stakeholders.
• A role where your technical expertise can have a genuine impact on service delivery and organisational performance.

If you're an experienced IT professional and feel you have the skills to succeed in this role, we'd love to hear from you. Don't worry if your experience doesn't match every single point above- if you have a strong systems, applications or IT background and are ready for your next challenge, get in touch for a confidential conversation.

MCS Group is committed to Equality, Diversity and Inclusion for all, being the first recruitment agency in Northern Ireland to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate your request.