MCS Group are delighted to support an innovative, purpose-driven organisation in Belfast in the appointment of a Customer Success Manager. This hybrid role focuses on helping customers maximise value from a scalable SaaS platform that supports social, economic and environmental impact reporting.
You will onboard new customers, run regular account reviews, identify opportunities for growth and act as the voice of the customer across Sales, Support and Product.
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Customer Success Manager – SaaS Growth & Value employer: MCS Group
Join an innovative software business in Belfast that prioritises employee development and a supportive work culture. As an IT Customer Support Team Lead, you'll have the unique opportunity to lead a small, focused team while driving operational excellence and embracing cutting-edge AI technologies. With a competitive salary, flexible hybrid working options, and a commitment to long-term career growth, this role offers a rewarding environment for those passionate about customer care and team leadership.
