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For Companies At a Glance
- Tasks: Manage key customer accounts and drive business growth through proactive development.
- Company: Join a leading organisation known for its collaborative and forward-thinking culture.
- Benefits: Enjoy competitive pay, hybrid working, and career advancement opportunities.
- Why this job: Be part of a dynamic team that values innovation and customer success.
- Qualifications: Degree in business or related field, plus 1 year in a customer-facing role.
- Other info: MCS Group has a 4.9-star rating on Google for exceptional service.
The predicted salary is between 30000 - 42000 £ per year.
MCS Group are thrilled to be partnering with a dynamic and rapidly growing fintech company who are looking to recruit a Customer Success Executive to join the growing team in Belfast.
This is an exciting opportunity to join a supportive team where you can make a real impact, develop strong client relationships, and drive mutual growth. If you are ambitious, customer-focused, and ready to take ownership of accounts while progressing your career, we want to hear from you!
Roles & Responsibilities
- Own and manage relationships with multiple client accounts, acting as a trusted advisor andสูตร identifying opportunities for growth.
- Negotiate contracts and product opportunities that deliver value for both clients and the business.
- Represent the company at customer meetings, conferences, and exhibitions (some UK travel required).
- Understanding industry trends and customer needs to proactively identify growth opportunities.
- Provide product support, collaborating with internal teams to resolve customer issues efficiently.
- Onboard new customers and ensure seamless integration across teams.
- Monitor, report, and communicate business activities accurately to clients and management.
- Collaborate with engineering and product ಮೊದಲ teams to ensure alignment on new product rollouts and updates.
Essential Criteria
- Minimum of 1 year\’s experience inיטל a customer-facing, account management role (technology, consultingureen, insurance, financial, or utilities sectors preferred).
- Proven ability to manage multipleいました B2B relationships in a target-driven environment.
- Strong analytical skills with the ability to interpret and act on data. pprint(analysis) dines
- Excellent MS Office skills, particularly Excel.
- Self‑motivated and able to self‑educate.
- Strong written and verbal communication skills, confident in face‑to‑face and virtual interactions.
- A degree with ideally a grade of 2:1 in a business or IT field.
What\’s On Offer
- Competitive base salary + performance‑related bonus
- 30 days annual leave (including public holidays)
- Contributory pension scheme
- Training and development opportunities
- Opportunities for career progression in a growing, supportive team
- Employee discount reward scheme
- Medical insurance
- Hybrid working arrangements
How To Apply
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Charlie Plant, Associate Specialist Consultant at MCS Group on 02896935491.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs.
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Not all agencies are the same…MCS Group are passionate about providing a first‑class service to all our customers and have an independent review rating of 4.9 stars on Google.
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Customer Success Executive employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in a similar role will show that you're ready to take on the responsibilities of a Customer Success Executive.
✨Tip Number 4
Stay updated on industry trends and challenges relevant to the company's sector. Being knowledgeable about the market dynamics will allow you to speak confidently about how you can contribute to their growth.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in account management. Emphasise any achievements that demonstrate your ability to manage B2B relationships and drive business growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your analytical abilities and experience with CRM platforms.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients, both in writing and verbally. This could include instances where you resolved issues or led negotiations.
Highlight Industry Knowledge: Demonstrate your understanding of industry trends and challenges relevant to the role. Mention any experience you have in IT, e-commerce, or fintech, as this will show your potential to contribute to the company's success.
How to prepare for a job interview at MCS Group
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Success Executive. Familiarise yourself with account management, business development, and customer support tasks to demonstrate your knowledge during the conversation.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing B2B relationships and delivering results. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Research the Company
Take time to research the company’s values, culture, and recent developments in their industry. This will not only help you tailor your answers but also show your genuine interest in the organisation.
✨Prepare Questions
Have a list of insightful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, growth opportunities, or how success is measured in the role. It shows your enthusiasm and engagement.
