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- Tasks: Be the friendly face of customer service and support event coordination.
- Company: Join a professional services company with a supportive team culture.
- Benefits: Competitive salary, hybrid working, and structured training.
- Why this job: Gain hands-on experience in customer service and events while building your skills.
- Qualifications: 2-3 years in a customer-facing role and strong Microsoft Office skills.
- Other info: Flexible environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 27000 £ per year.
MCS Group is delighted to be working with a professional services company based in Antrim to recruit a Business & Events Assistant to join their team. The successful individual will work closely with colleagues across Events, Finance and Marketing, playing a key role in the customers overall experience. This is a supportive role offering practical experience in customer service, marketing, events administration and business systems. You will receive structured training and guidance, with the opportunity to build confidence and skills over time.
Key responsibilities:
- First point of contact for all customer and delegate enquiries across email, HubSpot ticketing and phone.
- Provide clear, friendly and professional guidance from initial enquiry through to post event follow up, including support with event sales enquiries.
- Build strong relationships by anticipating needs, resolving queries efficiently and offering a personalised experience.
- Assist with and finalise event sales, issue booking confirmations, joining instructions, reminders and follow-up communications in a timely and consistent manner.
- Support post-event activities and additional updates.
Essential Criteria:
- Advanced working knowledge of Microsoft Office with strong technical confidence, including virtual working tools and online event platforms.
- Minimum 2-3 years' experience in a customer-facing role.
- Highly organised and efficient, with ability to manage competing priorities and meet deadlines.
- Excellent verbal and written communication skills, with a warm, professional and confident tone.
- Experience working with financial data, invoices, payments or reconciliation as part of a wider role.
- Reliable, flexible and adaptable, with a positive and professional attitude.
- Willingness to take full ownership and be a dependable point of contact.
To speak in absolute confidence about this position please send an up to date CV via the link provided or contact Zara Waring, Specialist Consultant at MCS Group.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. MCS Group is committed to providing equality of opportunity to all.
Customer Experience & Bookings Coordinator employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Bookings Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Experience & Bookings Coordinator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Practise common interview questions, especially around customer service and event coordination, so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking!
We think you need these skills to ace Customer Experience & Bookings Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience & Bookings Coordinator role. Highlight your customer service experience and any relevant event coordination skills to show us you're the perfect fit!
Craft a Friendly Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. Keep it warm and professional, just like the tone we love at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and engaging. Use proper grammar and structure to demonstrate your excellent verbal and written communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MCS Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Experience & Bookings Coordinator role. Familiarise yourself with the key responsibilities and essential criteria listed in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you resolved queries efficiently or built strong relationships with clients. This will demonstrate your ability to create a personalised experience for customers.
✨Be Tech-Savvy
With the emphasis on using Microsoft Office and online event platforms, it’s crucial to highlight your technical skills. Prepare to discuss your experience with these tools and any relevant software you’ve used. If you have experience with HubSpot or similar ticketing systems, make sure to mention that too!
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
