At a Glance
- Tasks: Investigate software issues and support customers with clear communication.
- Company: Established software business with a focus on technical support.
- Benefits: Hybrid working, private medical insurance, and employee mentoring programme.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Combine your coding skills with customer interaction in a dynamic role.
- Qualifications: Practical SQL knowledge and experience with Python, JavaScript, or PHP.
The predicted salary is between 27000 - 33000 £ per year.
Software Support Engineer - Two Opportunities Coleraine | Hybrid | Full-time Enjoy investigating technical problems and helping people get back on track?
MCS Group is partnering with an established software business to recruit two Technical Support Specialists.
These opportunities would suit computing graduates, junior developers or application support professionals who enjoy combining technical investigation with customer interaction.
You'll help customers resolve software issues, explore what's happening behind the scenes and work with colleagues to find practical solutions.
It's an opportunity to use your coding and database knowledge in a role where clear communication matters just as much.
The opportunities We're looking for two different technical backgrounds: Opportunity one: SQL and basic Python.
Opportunity two: SQL alongside either Java Script or PHP.
You don't need experience across all three programming languages.
Relevant university projects, placement experience and commercial work will all be considered.
What you'll do Investigate application issues, using database queries and technical information to understand the cause.
Support customers by phone and email, explaining next steps clearly.
Troubleshoot data and integration problems, involving colleagues when further investigation is needed.
Keep accurate case notes so customers and teammates can follow progress.
Balance incoming requests, prioritising issues according to their urgency and impact.
What you'll bring Practical SQL knowledge and experience with one of the language combinations above.
A methodical approach to solving unfamiliar problems.
Confidence speaking with customers and explaining technical information in straightforward terms.
Good organisation and the judgement to know when to investigate independently or ask for help.
An interest in building your career in technical application support.
Previous support experience would be useful, but we're also keen to hear from graduates and junior developers with strong communication skills.
Customer service experience gained outside technology is welcome.
What's on offer Hybrid working based in Coleraine.
Private medical insurance and life assurance.
Company pension.
Enhanced maternity and paternity leave.
Employee mentoring programme.
Cycle to work scheme and on-site parking.
To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Matthew Rainey at m. rain Even if this position is not right for you, we may have others that are.
Please visit MCS Group to view a wide selection of our current and exclusive roles MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Not all agencies are the same MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
Skills: sql javascript python communication ADZN1_NI41bf1e1f-b16b-4260-a40a-17c77a06fd15
Software Support Engineer in Coleraine employer: MCS Group
Join an innovative software business in Belfast that prioritises employee development and a supportive work culture. As an IT Customer Support Team Lead, you'll have the unique opportunity to lead a small, focused team while driving operational excellence and embracing cutting-edge AI technologies. With a competitive salary, flexible hybrid working options, and a commitment to long-term career growth, this role offers a rewarding environment for those passionate about customer care and team leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Engineer in Coleraine
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at MCS Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to MCS Group.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like MCS Group.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like MCS Group that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Support Engineer in Coleraine
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at MCS Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at MCS Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at MCS Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If MCS Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
