MCS Group is supporting a leading public sector organisation in Coleraine, Northern Ireland, to appoint an ICT Service Desk Support Analyst. You will provide first-line ICT support, handle incidents and service requests, and assist with hardware and software issues.
The role offers exposure to ITIL processes, service management activities and a busy ICT environment. ITIL knowledge is desirable and a full driving licence is required.
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ICT Service Desk Analyst - First-Line Tech Support in Coleraine employer: MCS Group
Join an innovative software business in Belfast that prioritises employee development and a supportive work culture. As an IT Customer Support Team Lead, you'll have the unique opportunity to lead a small, focused team while driving operational excellence and embracing cutting-edge AI technologies. With a competitive salary, flexible hybrid working options, and a commitment to long-term career growth, this role offers a rewarding environment for those passionate about customer care and team leadership.
