IT Support - 2nd Line Lisburn | £30,000-£35,000 | Pension and Private Healthcare This is an excellent opportunity for a hands-on IT support professional who wants more than a conventional service desk position. You will provide 1st and 2nd Line support across office, operational and site-based environments while working closely with the IT Manager on infrastructure, security and digital-improvement projects. As the first point of contact for day-to-day IT support, you will: Troubleshoot hardware, software, Microsoft 365, printing, mobile-device and network-connectivity issues. Support Windows PCs, laptops, printers and other business technology. Administer user accounts, permissions, password resets and MFA. Support Outlook, Teams, SharePoint, OneDrive and Microsoft Office applications. Install software, manage access requests and assist with licensing and updates. Maintain IT documentation, asset records and user guidance. Support technology rollouts, supplier coordination and continuous-improvement projects. Help the business make better use of Microsoft tools and digital workflows. Previous experience in an IT support, service desk, helpdesk or technician position. Good working knowledge of Windows devices and Microsoft 365. Experience troubleshooting hardware, software, printing and basic networking issues. A valid UK driving licence. Microsoft Entra ID or Azure. ERP implementations, transitions or upgrades. Automation, reporting or digital workflow tools. Pension. Private healthcare. Permanent, full-time position. Monday-Thursday, 8:30am-5:00pm. To learn more about this opportunity, apply today or contact Daire O'Connor at MCS Group for a confidential discussion.
Senior Technical Support Engineer - Network in Castlereagh employer: MCS Group
Join an innovative software business in Belfast that prioritises employee development and a supportive work culture. As an IT Customer Support Team Lead, you'll have the unique opportunity to lead a small, focused team while driving operational excellence and embracing cutting-edge AI technologies. With a competitive salary, flexible hybrid working options, and a commitment to long-term career growth, this role offers a rewarding environment for those passionate about customer care and team leadership.
