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- Tasks: Lead IT service delivery and enhance systems for a luxury jeweller.
- Company: Join Lunn's Jewellers, Northern Ireland's prestigious luxury brand.
- Benefits: Competitive salary, bonus scheme, health insurance, and generous leave.
- Why this job: Be part of a digital transformation in a respected heritage brand.
- Qualifications: Experience in IT service delivery and strong communication skills required.
- Other info: Opportunity for career growth in a dynamic, customer-focused environment.
The predicted salary is between 36000 - 60000 £ per year.
MCS Group is proud to be exclusively partnering with Lunn's Jewellers, Northern Ireland's most prestigious luxury jeweller, as they seek to appoint a Service Delivery Manager on a full-time basis. This role will initially be offered on a 12-month fixed-term contract, with a strong likelihood of becoming permanent for the right individual. This is a rare opportunity for an experienced IT professional to take ownership of IT service delivery within a highly respected, heritage luxury brand at a key point in its digital transformation journey.
About Lunn's Jewellers: Founded in 1954, Lunn's Jewellers has been a cornerstone of Northern Ireland's luxury retail landscape for over three generations. Renowned for representing many of the world's most prestigious watch and jewellery brands, Lunn's is a family-owned business that places people, relationships and excellence at the heart of everything it does. As Lunn's continues to invest in its systems, infrastructure and digital capabilities, this role will play a critical part in ensuring technology enables a world-class client experience.
The Opportunity: As Service Delivery Manager, you will be the primary point of contact for IT across the business, operating in a standalone capacity and working closely with senior stakeholders, third-party suppliers and managed service providers. Lunn's is currently undergoing a significant systems journey, including:
- A CRM platform in Salesforce
- Migration from Epicor ERP to Microsoft Dynamics Business Central
- A full Microsoft-stack environment
- Ongoing optimisation of EPOS, eCommerce and business systems
You will ensure these systems are delivered, supported and continuously improved in a secure, compliant and business-focused manner. This is a highly visible role, requiring a polished, professional approach and the ability to translate technical concepts into clear, non-technical language for stakeholders across the business.
Key Responsibilities:
- Act as the main on-site point of contact for all IT-related matters across the business
- Manage and coordinate third-party IT suppliers and MSPs, ensuring high-quality service delivery
- Oversee the running, optimisation and enhancement of core IT systems
- Support and embed the rollout of Microsoft technologies including Intune and Defender
- Ensure strong IT governance, security and data management practices, including GDPR compliance
- Own IT asset management, licensing and supplier contracts
- Support IT-related projects, system upgrades and integrations with key brand partners
- Communicate effectively with senior stakeholders, translating technical issues into business impact
- Maintain a structured, calm and service-led approach to IT operations in a customer-facing environment
The Person: This role will suit a senior IT generalist or service delivery professional who is comfortable operating autonomously and taking ownership.
Essential Experience & Skills:
- Proven experience in IT service delivery, IT operations or IT leadership within a standalone or SME environment
- Strong supplier and third-party vendor management experience
- Exposure to Microsoft-based environments and business systems (ERP / CRM)
- Excellent communication skills, with the ability to engage confidently with non-technical stakeholders
- A professional, polished approach suited to a luxury retail environment
- Highly organised, self-managed and comfortable working within a clearly defined remit
Desirable:
- Experience within retail, hospitality or customer-facing environments
- Exposure to Dynamics Business Central, Salesforce or ERP migrations
- Strong Excel and reporting skills
What's on Offer?
- Highly competitive salary
- Excellent bonus scheme
- Health Shield & Private Medical Insurance - Provided from Day 1
- Bupa health check every two years
- Contributory pension scheme
- 33 days annual leave + your birthday off
- Cycle to Work Scheme
- Car park pass during working hours (Belfast-based)
- 30% discount on A-Link with Translink
- Generous colleague purchase scheme
- Staff discount on selected luxury products
- The rare opportunity to help lead the future of one of Northern Ireland's most iconic and values-led luxury brands
To apply for this outstanding opportunity, please forward an updated CV today.
Yesterday BBBH62567 Service Delivery Manager Negotiable Belfast employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yesterday BBBH62567 Service Delivery Manager Negotiable Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews by researching Lunn's Jewellers and their digital transformation journey. Show them you understand their brand and how your skills can help enhance their IT service delivery. Tailor your responses to highlight your experience with Microsoft technologies and supplier management.
✨Tip Number 3
Practice your communication skills! Since this role requires translating technical jargon into layman's terms, get comfortable explaining complex IT concepts simply. Maybe even do a mock interview with a friend to nail that polished, professional approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Service Delivery Manager position!
We think you need these skills to ace Yesterday BBBH62567 Service Delivery Manager Negotiable Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Manager role. Highlight your IT service delivery experience and any relevant projects you've managed, especially in a luxury or retail environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for Lunn's Jewellers. Share your passion for technology and how you can contribute to their digital transformation journey. Keep it professional but let your personality shine through!
Showcase Your Communication Skills: Since this role involves translating technical jargon into layman's terms, make sure to demonstrate your communication skills in your application. Use clear, concise language and provide examples of how you've effectively communicated with non-technical stakeholders in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft Dynamics and Salesforce. Be ready to discuss your experience with these systems and how they can enhance service delivery.
✨Communicate Like a Pro
Since this role involves translating technical jargon into layman's terms, practice explaining complex IT concepts simply. Use examples from your past experiences to demonstrate your ability to communicate effectively with non-technical stakeholders.
✨Showcase Your Leadership Skills
Prepare to discuss instances where you've taken ownership of IT projects or led teams. Highlight your experience in managing third-party suppliers and how you ensured high-quality service delivery in previous roles.
✨Emphasise Your Customer-Centric Approach
Lunn's Jewellers values client service, so be ready to share examples of how you've maintained a calm and structured approach in customer-facing environments. Show them that you understand the importance of a world-class client experience.
