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- Tasks: Be the friendly face of customer service and support event coordination.
- Company: Join a professional services company with a supportive team culture.
- Benefits: Competitive salary, hybrid working, and structured training.
- Why this job: Gain hands-on experience in customer service and events while building your skills.
- Qualifications: 2-3 years in a customer-facing role and strong Microsoft Office skills.
- Other info: Flexible environment with opportunities for personal and professional growth.
The predicted salary is between 21000 - 25000 £ per year.
Overview
Customer Experience & Bookings Coordinator
£25K - £27K
Antrim Base / Hybrid working
MCS Group is delighted to be working with a professional services company based in Antrim to recruit a Business & Events Assistant to join their team. The successful individual will work closely with colleagues across Events, Finance and Marketing, playing a key role in the customers overall experience. This is a supportive role offering practical experience in customer service, marketing, events administration and business systems. You will receive structured training and guidance, with the opportunity to build confidence and skills over time.
Key responsibilities
- First point of contact for all customer and delegate enquiries across email, HubSpot ticketing and phone.
- Provide clear, friendly and professional guidance from initial enquiry through to post event follow up, including support with event sales enquiries.
- Build strong relationships by anticipating needs, resolving queries efficiently and offering a personalised experience.
- Assist with and finalise event sales, issue booking confirmations, joining instructions, reminders and follow-up communications in a timely and consistent manner.
- Support post-event activities and additional updates.
Essential Criteria
- Advanced working knowledge of Microsoft Office with strong technical confidence, including virtual working tools and online event platforms.
- Minimum 2-3 years' experience in a customer-facing role.
- Highly organised and efficient, with ability to manage competing priorities and meet deadlines.
- Excellent verbal and written communication skills, with a warm, professional and confident tone.
- Experience working with financial data, invoices, payments or reconciliation as part of a wider role.
- Reliable, flexible and adaptable, with a positive and professional attitude.
- Willingness to take full ownership and be a dependable point of contact.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. MCS Group is committed to providing equality of opportunity to all.
Yesterday BBBH62462 Customer Experience & Bookings Coordinator Negotiable Antrim in Belfast employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yesterday BBBH62462 Customer Experience & Bookings Coordinator Negotiable Antrim in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to the role. A confident, clear introduction can make a great first impression during interviews or networking chats.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a straightforward way to ensure your application gets seen by the right people.
We think you need these skills to ace Yesterday BBBH62462 Customer Experience & Bookings Coordinator Negotiable Antrim in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience & Bookings Coordinator role. Highlight your customer-facing experience and any relevant technical skills, especially with Microsoft Office and event platforms.
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it warm and professional, and explain why you’re excited about the role. Mention how you can contribute to enhancing the customer experience.
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application is clear and concise. Use a confident tone and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at MCS Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Experience & Bookings Coordinator role. Familiarise yourself with the key responsibilities and essential criteria listed in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Think about times when you resolved queries efficiently or built strong relationships with clients. This will demonstrate your ability to create a personalised experience for customers.
✨Demonstrate Your Organisational Skills
The job requires someone who is highly organised and can manage competing priorities. During the interview, discuss your strategies for staying organised, such as using tools or methods that help you keep track of tasks and deadlines. This will show that you can handle the demands of the role effectively.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and training opportunities. This not only shows your interest in the role but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
