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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot application issues for users.
- Company: Established software business in Belfast with a supportive team.
- Benefits: Competitive salary, 34 days annual leave, private healthcare, and pension scheme.
- Why this job: Join a dynamic team and solve real-world IT challenges every day.
- Qualifications: 2+ years in IT support, strong communication skills, and basic SQL knowledge.
- Other info: Office-based role with excellent career growth opportunities.
The predicted salary is between 28000 - 32000 £ per year.
Location: Belfast
Salary: £28,000 - £32,000
Type: Full-time | Office-based
An established software business in Belfast is seeking an IT & Application Support Engineer to join its internal IT function. This is a hands-on role supporting day-to-day IT issues and business-critical systems, ideal for someone who enjoys problem-solving and working closely with end users.
The Role
You will act as a first point of contact for IT and application-related issues, supporting users across the business. The role involves a mix of general IT support and application support, requiring strong communication skills and a structured troubleshooting approach.
Key Responsibilities
- Provide 1st line IT and application support to internal users
- Troubleshoot hardware, software, and system issues
- Support internal business systems and applications
- Communicate clearly with users, keeping them updated on progress
- Escalate issues where appropriate and work with wider IT teams
- Run basic SQL queries to help investigate application issues
Experience & Skills Required
- Minimum 2 years' experience in a 1st Line IT Support or Application Support role
- Strong customer-facing and communication skills
- Logical, methodical approach to problem-solving
- Confident supporting a wide range of users
- Basic SQL knowledge is essential
Salary & Benefits
- £28,000 - £32,000 depending on experience
- 34 days annual leave (including statutory days)
- Private healthcare
- Pension scheme
Working Pattern
- Monday to Friday, 9:00am - 5:30pm
- 1-hour lunch
- Fully office-based in Belfast
Interview Process
- Two interview stages
- Short SQL test (completed remotely, approx. 30 minutes)
Yesterday BBBH62417 IT & Application Support Engineer £28000.00 - £32000.00 per annum + Pension[...] in Belfast employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yesterday BBBH62417 IT & Application Support Engineer £28000.00 - £32000.00 per annum + Pension[...] in Belfast
✨Tip Number 1
Get to know the company before your interview! Research their culture, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves a lot of problem-solving, brush up on your technical knowledge and be ready to demonstrate your approach to resolving issues during the interview.
✨Tip Number 3
Don’t underestimate the power of communication! Be clear and concise when discussing your experiences and how you've supported users in the past. Show them you can keep users updated and calm during IT hiccups.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Yesterday BBBH62417 IT & Application Support Engineer £28000.00 - £32000.00 per annum + Pension[...] in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT and application support. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and customer-facing experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled IT issues in the past and how you communicate with users.
Show Off Your SQL Skills: Since basic SQL knowledge is essential for this role, make sure to mention any relevant experience you have. If you’ve run queries before, give us a quick rundown of what you did and how it helped solve an issue.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at MCS Group
✨Know Your Stuff
Make sure you brush up on your IT and application support knowledge. Familiarise yourself with common troubleshooting techniques and be ready to discuss your previous experiences in 1st line support. This will show that you're not just a problem-solver, but also someone who understands the technical side of things.
✨Practice Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical issues in simple terms. You might want to role-play with a friend or family member to get comfortable. Clear communication can make all the difference in how users perceive your support.
✨SQL is Key
Since you'll need to run basic SQL queries, take some time to review SQL fundamentals before the interview. You could even try out some sample queries to ensure you're confident when discussing them. This will help you stand out as someone who’s prepared and knowledgeable.
✨Stay Calm and Structured
During the interview, especially if faced with a technical question or scenario, keep a calm and methodical approach. Think aloud as you troubleshoot a problem; this shows your logical thinking process and helps the interviewer understand your problem-solving style.
