At a Glance
- Tasks: Be the go-to person for client queries and solve tech problems with a supportive team.
- Company: Join a fast-growing business revolutionising finance and tax reporting with innovative software.
- Benefits: Enjoy hybrid working, healthcare, gym support, and a strong benefits package.
- Other info: Great career progression opportunities in a dynamic tech environment.
- Why this job: Make a real impact by helping global organisations simplify complex reporting challenges.
- Qualifications: Experience with service desk tools and strong Excel skills; SQL knowledge is a bonus.
The predicted salary is between 30000 - 30000 € per year.
MCS Group is working exclusively with a fast-growing business that's helping global organisations simplify complex finance, tax and regulatory reporting through their innovative software platform. Their software is used by senior finance leaders worldwide, and the business is properly scaling. They're now looking for a Support Analyst to join their client support team. This is a brilliant opportunity for someone who enjoys problem-solving, working with data, and building strong client relationships in a modern tech environment.
Responsibilities:
- Acting as the first point of contact for client queries and incidents
- Logging, prioritising and resolving support tickets in line with SLAs
- Troubleshooting issues and working closely with internal teams to find solutions
- Communicating clearly with clients via email, phone and video
- Supporting onboarding, training sessions and webinars
- Contributing to knowledge base articles and continuous improvement
What they're looking for:
- Experience with service desk tools (e.g. Zendesk, Jira, Freshdesk)
- Strong Excel skills and an interest in data (SQL is a bonus)
- Previous experience in technical support or software support
Hybrid working (circa 3 days per week) with a great team culture. Strong benefits package including healthcare, gym support and bonus perks. Clear progression opportunities in a scaling tech business. A supportive environment where your ideas and development genuinely matter. Salary up to £30,000 depending on experience.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group. Even if this position is not right for you, we may have others that are.
Technical Support Analyst SQL in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth, the company provides clear progression opportunities and a supportive culture that values your ideas and development. Enjoy the benefits of hybrid working, a comprehensive healthcare package, and unique perks while being part of a fast-growing tech business that is making a significant impact in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst SQL in Belfast
✨Tip Number 1
Get to know the company inside out! Research their software platform and understand how it helps clients. This will not only impress them but also help you tailor your responses during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues and how you would troubleshoot them. Being able to demonstrate your thought process can really set you apart in interviews.
✨Tip Number 3
Show off your communication skills! Whether it's through email, phone, or video, practice explaining complex concepts in simple terms. This is key for a Support Analyst role where client interaction is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to grow with us.
We think you need these skills to ace Technical Support Analyst SQL in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any relevant tools you've used, like Zendesk or Jira. We want to see how you fit into our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky issues in the past. We love candidates who can think on their feet and come up with creative solutions, so don’t hold back on sharing your success stories!
Be Clear and Concise:When writing your cover letter or any communication, keep it straightforward. We appreciate clarity, especially since you'll be communicating with clients. Make sure your passion for tech support shines through without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at MCS Group
✨Know Your Tech
Make sure you brush up on your technical skills, especially around SQL and any service desk tools like Zendesk or Jira. Being able to talk confidently about how you've used these tools in the past will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tricky support issues before. Think about specific incidents where you resolved a client’s problem or improved a process. This will demonstrate your analytical thinking and ability to work under pressure.
✨Communicate Clearly
Since you'll be the first point of contact for clients, practice explaining complex concepts in simple terms. During the interview, focus on your communication style and ensure you can convey your thoughts clearly, whether it's through email or a video call.
✨Emphasise Teamwork
This role involves collaborating with internal teams, so highlight your experience working in a team environment. Share stories that illustrate how you’ve built strong relationships with colleagues and contributed to a positive team culture.
