At a Glance
- Tasks: Be the go-to person for client queries and solve tech issues in a dynamic environment.
- Company: Join a fast-growing business revolutionising finance and tax reporting with innovative software.
- Benefits: Enjoy hybrid working, healthcare perks, gym support, and a competitive salary up to £30,000.
- Other info: Great career progression opportunities in a scaling tech company.
- Why this job: Make a real impact by helping clients and developing your skills in a supportive team.
- Qualifications: Experience with service desk tools and strong Excel skills; SQL knowledge is a bonus.
The predicted salary is between 30000 - 30000 € per year.
MCS Group is working exclusively with a fast-growing business that's helping global organisations simplify complex finance, tax and regulatory reporting through their innovative software platform. Their software is used by senior finance leaders worldwide, and the business is properly scaling. They're now looking for a Support Analyst to join their client support team. This is a brilliant opportunity for someone who enjoys problem-solving, working with data, and building strong client relationships in a modern tech environment.
What you'll be doing:
- Acting as the first point of contact for client queries and incidents
- Logging, prioritising and resolving support tickets in line with SLAs
- Troubleshooting issues and working closely with internal teams to find solutions
- Communicating clearly with clients via email, phone and video
- Supporting onboarding, training sessions and webinars
- Contributing to knowledge base articles and continuous improvement
What they're looking for:
- Experience with service desk tools (e.g. Zendesk, Jira, Freshdesk)
- Strong Excel skills and an interest in data (SQL is a bonus)
- Previous experience in technical support or software support
- Clear communicator who can explain technical issues simply
- Naturally organised, detail-focused and calm under pressure
- Curious mindset with a willingness to learn and develop
Why it's worth a conversation:
- Hybrid working (circa 3 days per week) with a great team culture
- Strong benefits package including healthcare, gym support and bonus perks
- Clear progression opportunities in a scaling tech business
- A supportive environment where your ideas and development genuinely matter
Salary Up to £30,000 depending on experience.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles. All conversations will be treated in the strictest of confidence.
Technical Support Analyst JBLE1_NI in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where innovation thrives and employee growth is prioritised. With a strong emphasis on hybrid working, a comprehensive benefits package, and clear progression opportunities, this fast-growing tech company fosters a supportive culture that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst JBLE1_NI in Belfast
✨Tip Number 1
Get to know the company inside out! Research their software, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting client issues, think of common tech problems and how you'd resolve them. This will prepare you for those tricky questions during interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or join relevant groups. They might share insights about the company and even refer you internally, which can give you a leg up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the role. We’re rooting for you!
We think you need these skills to ace Technical Support Analyst JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any relevant tools you've used, like Zendesk or Jira. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your problem-solving skills can benefit us. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since you'll be communicating with clients regularly, make sure your application showcases your clear communication style. Whether it's through your CV or cover letter, let us see how you can explain complex issues simply.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at MCS Group
✨Know Your Tools
Familiarise yourself with service desk tools like Zendesk, Jira, or Freshdesk. Be ready to discuss your experience with these platforms and how you've used them to manage support tickets effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of past technical issues you've resolved. Highlight your troubleshooting process and how you collaborated with teams to find solutions. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be interacting with clients, being able to communicate clearly and effectively is crucial. Consider role-playing with a friend to refine your communication style.
✨Emphasise Your Curiosity
Express your eagerness to learn and develop within the role. Share instances where you've taken the initiative to expand your knowledge, whether through online courses or personal projects, especially related to data and SQL.
