At a Glance
- Tasks: Lead the delivery of a new CRM/CMS platform and optimise processes.
- Company: A leading public sector organisation in Belfast with a focus on innovation.
- Benefits: Immediate 9-month contract, competitive salary, hybrid work, and flexible hours.
- Other info: Opportunity to work on high-visibility strategic IT initiatives.
- Why this job: Make a real impact in public service while enhancing your project management skills.
- Qualifications: Project Management Qualification and 3 years' experience in system transformation.
A leading public sector organisation based in Belfast is seeking an experienced Systems Project Manager to lead the end-to-end delivery and implementation of a critical Customer Relationship and Case Management System (CRM/CMS). This is a hands-on role where you will drive the practical implementation of a new platform, oversee data migration from legacy systems, and champion process re-engineering across diverse teams. You will work closely with senior leadership to ensure successful system adoption, automation, and deliver improved user and customer experiences.
Key Responsibilities
- Project Delivery: Lead the end-to-end implementation of the new CRM/CMS platform, managing configuration, integrations, data migration, testing, and training through to a successful go-live.
- Process Optimisation: Review existing processes using lean principles to reduce complexity, eliminate manual workarounds, and embed intelligent automated workflows or AI applications.
- Vendor Management: Act as the primary interface with third-party technology suppliers and implementation partners, holding them accountable for timelines, quality, and deliverables.
- Change Management: Develop and execute communication, training, and support plans to ensure high adoption levels and capability uplift across internal staff and external associates.
- Governance & Reporting: Establish robust project governance, track budgets, manage risks/dependencies, and provide regular, clear progress updates to the Senior Management Team.
- Regulatory Compliance: Ensure all system transformation activities comply with relevant regulatory, financial, data protection, and information security standards.
Essential Criteria
- Qualification: A formal, recognised Project Management Qualification.
- Experience: Minimum of 3 years' experience successfully managing system transformation projects from conception to implementation and embedding.
- Stakeholder & Vendor Management: A proven track record of working with diverse cross-functional stakeholders and managing third-party technology suppliers or implementation partners.
- Delivery Skills: Proven experience managing multiple work-streams, complex project priorities, and challenging deadlines.
- Technical Communication: Excellent interpersonal and communication skills, with the ability to bridge the gap between technical teams, operational staff, and senior leadership.
- Mobility: Possession of a full, current UK driving licence and access to a car for business travel (reasonable adjustments will be fully considered for applicants with a disability who cannot hold a licence).
Desirable Criteria
- Experience working within clinical, health, or public sector service environments.
- Practical knowledge of implementing modern workflow automation and emerging AI business tools.
- Formal Project Management Framework Certification (PRINCE2/Agile).
What's on Offer
- Immediate 9-month contract with a prominent regional public body - FTC or Temp PAYE.
- Salary: £/y.
- Convenient central location with modern facilities.
- Broad exposure to high-visibility strategic IT initiatives.
To Apply
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Corey Hillis, Specialist Temporary Recruiter, at MCS Group. MCS Group is committed to Equality, Diversity, and Inclusion for all. If you require a reasonable adjustment at any stage of the recruitment process, please contact us and we will endeavour to facilitate your request.
Skills: Technical Delivery, Project Management, Technical PM, SDM.
Benefits: Hybrid, Flexi, Immediate Start.
Technical Service Delivery PM (SDM) in Belfast employer: MCS Group
Join a leading public sector organisation in Belfast, where you will play a pivotal role in transforming customer experiences through innovative technology solutions. With a strong commitment to employee growth, a collaborative work culture, and the opportunity to engage in high-visibility strategic initiatives, this role offers a rewarding environment for those looking to make a meaningful impact. Enjoy the benefits of a convenient central location, hybrid working options, and a focus on equality, diversity, and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Delivery PM (SDM) in Belfast
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like MCS Group. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at MCS Group.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at MCS Group.
We think you need these skills to ace Technical Service Delivery PM (SDM) in Belfast
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at MCS Group and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at MCS Group
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like MCS Group will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to MCS Group.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at MCS Group.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at MCS Group. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
