At a Glance
- Tasks: Provide 2nd line technical support and troubleshoot ICT issues in a dynamic environment.
- Company: Join the Business Services Organisation, supporting Health and Social Care across Northern Ireland.
- Benefits: Enjoy remote work options and a chance to make a real impact.
- Other info: MCS Group values diversity and offers excellent career growth opportunities.
- Why this job: Be part of a critical public sector team and enhance your IT skills.
- Qualifications: Degree in computer science or equivalent experience required.
The predicted salary is between 30414 - 36989 £ per year.
MCS Group are working with The Business Services Organisation (BSO) to recruit Operations Support (System Support) Band 5 to join its Digital Operations team on a temporary basis until the end of November 2026. This is an excellent opportunity to play a key role in supporting ICT services that underpin Health and Social Care across Northern Ireland.
Working within the Information Technology Services (ITS) Directorate, you will provide 2nd line technical support, troubleshoot complex ICT issues, support system implementation and maintenance, and work closely with users, suppliers and internal support teams to ensure the delivery of high-quality ICT services.
Key Responsibilities
- Analyse, diagnose and resolve ICT incidents and service requests.
- Provide technical advice and guidance to customers and system users.
- Support system maintenance, implementation and service improvements.
- Monitor ICT services to ensure performance, availability and compliance.
- Assist with audit reporting, documentation and ICT governance activities.
- Work collaboratively with suppliers, stakeholders and internal teams to deliver effective ICT solutions.
Essential Criteria
- A university degree in a computer science related discipline or equivalent recognised ICT professional qualification PLUS 1 years recent relevant experience OR An HND in a computer science related discipline AND 2 years relevant experience OR 4 years relevant experience. Relevant experience is defined as providing or supporting information and communications technology systems in a business environment.
- Applicants must also demonstrate:
- Ability to work as an effective member of a team;
- Excellent communication and interpersonal skills to meet the needs of the post in full.
- Proven ability to use own initiative and to work with minimum supervision;
- Ability to undertake detailed investigations, analyse complex data, present results in appropriate manners and make sound recommendations;
- Ability to work accurately, demonstrate attention to detail, and prioritise and organise workload within a pressurised environment and to tight project timescales.
If you're an IT professional looking to make an immediate impact within a critical public sector organisation, we'd love to hear from you. To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Corey Hillis.
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
Skills: systems support analysis systems
Benefits: Work From Home
Systems Support in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where technical expertise meets customer service excellence. With a strong commitment to employee growth, comprehensive training, and a supportive team culture, this role as a Field Telecoms Engineer provides the opportunity to work on critical infrastructure projects while enjoying the benefits of a competitive salary and company vehicle. Located in Northern Ireland, MCS fosters a diverse and inclusive workplace, ensuring that every team member can thrive and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support in Belfast
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at MCS Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Systems Support in Belfast
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at MCS Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at MCS Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at MCS Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at MCS Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at MCS Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at MCS Group.
