Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team providing Level 2 support for critical applications and ensure service excellence.
- Company: Global tech-driven financial services organisation with a focus on innovation.
- Benefits: Hybrid working model, career development opportunities, and an inclusive culture.
- Why this job: Join a dynamic team and make a real impact in operational resilience.
- Qualifications: Experience in production support and strong leadership skills.
- Other info: Promote collaboration and automation in a fast-paced environment.
The predicted salary is between 42000 - 84000 £ per year.
A global technology-driven financial services organization is seeking a Production Support Team Lead in Belfast. In this key leadership role, you will manage a team providing Level 2 support for critical applications while ensuring operational resilience and service excellence.
You will oversee incidents, promote strong collaboration, and encourage the use of automation. This position offers a hybrid working model and a focus on career development and inclusive culture.
Lead 2nd‐Line Production Support – Hybrid Belfast employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead 2nd‐Line Production Support – Hybrid Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in production support roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your technical knowledge and problem-solving abilities. Be ready to discuss how you've tackled incidents in the past and how you promote collaboration within a team.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for opportunities that match your career goals, especially in hybrid roles where you can thrive in both remote and office settings.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Lead 2nd‐Line Production Support – Hybrid Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Lead 2nd-Line Production Support role. Highlight your leadership experience and any relevant technical skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you an ideal candidate. Don’t forget to mention your approach to operational resilience and service excellence.
Showcase Your Team Management Skills: Since this role involves leading a team, be sure to include examples of how you've successfully managed teams in the past. We want to see your ability to promote collaboration and encourage automation in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in the critical applications you'll be supporting. Brush up on any relevant technologies and tools that are commonly used in production support. Being able to discuss specific incidents you've managed or resolved will show your expertise and readiness for the role.
✨Showcase Your Leadership Skills
As a Production Support Team Lead, your ability to manage and inspire a team is crucial. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and conflict resolution. Highlight any initiatives you've taken to improve team performance or morale.
✨Emphasise Operational Resilience
Be ready to discuss how you ensure operational resilience in your previous roles. Share specific strategies or processes you've implemented to maintain service excellence during high-pressure situations. This will demonstrate your proactive approach to problem-solving.
✨Discuss Automation Enthusiastically
Since the role encourages the use of automation, come prepared with ideas on how you’ve leveraged automation in your past work. Whether it’s through scripting, tools, or processes, showing your passion for efficiency will resonate well with the interviewers.
