At a Glance
- Tasks: Provide top-notch support to clients and troubleshoot technical issues.
- Company: Fast-growing tech company simplifying finance and regulatory reporting.
- Benefits: Hybrid working, healthcare, gym support, and bonus perks.
- Other info: Clear progression opportunities in a dynamic environment.
- Why this job: Join a supportive team and make a real impact in tech.
- Qualifications: Experience with service desk tools and strong Excel skills.
The predicted salary is between 30000 - 30000 € per year.
MCS Group is working exclusively with a fast-growing business that's helping global organisations simplify complex finance, tax and regulatory reporting through their innovative software platform. Their software is used by senior finance leaders worldwide, and the business is properly scaling. They're now looking for a Support Analyst to join their client support team. This is a brilliant opportunity for someone who enjoys problem-solving, working with data, and building strong client relationships in a modern tech environment.
- Acting as the first point of contact for client queries and incidents
- Logging, prioritising and resolving support tickets in line with SLAs
- Troubleshooting issues and working closely with internal teams to find solutions
- Communicating clearly with clients via email, phone and video
- Supporting onboarding, training sessions and webinars
- Contributing to knowledge base articles and continuous improvement
What they're looking for:
- Experience with service desk tools (e.g. Zendesk, Jira, Freshdesk)
- Strong Excel skills and an interest in data (SQL is a bonus)
- Previous experience in technical support or software support.
Benefits:
- Hybrid working (circa 3 days per week) with a great team culture
- Strong benefits package including healthcare, gym support and bonus perks
- Clear progression opportunities in a scaling tech business
- A supportive environment where your ideas and development genuinely matter
Salary Up to £30,000 depending on experience.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group. Even if this position is not right for you, we may have others that are.
IT Support Technician Hybrid in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth, the company provides clear progression opportunities and a supportive culture that values your ideas and development. Enjoy the benefits of hybrid working, a comprehensive healthcare package, and unique perks while being part of a fast-growing tech business that is making a significant impact in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Hybrid in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common support scenarios. Think about how you'd troubleshoot issues or handle client queries. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Support Technician role. We’re all about making connections and helping you find the right fit in this fast-growing business!
We think you need these skills to ace IT Support Technician Hybrid in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any relevant tools you've used, like Zendesk or Jira. We want to see how you fit into our team!
Showcase Problem-Solving Skills:Since this role is all about troubleshooting and resolving issues, include examples of how you've tackled challenges in previous roles. We love seeing your thought process and how you approach problem-solving!
Communicate Clearly:When writing your cover letter or application, keep your language clear and concise. Remember, you'll be communicating with clients, so showing off your communication skills from the get-go is key for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at MCS Group
✨Know Your Tech Tools
Familiarise yourself with service desk tools like Zendesk, Jira, or Freshdesk. Be ready to discuss your experience with these platforms and how you've used them to resolve client issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges before. Think about specific incidents where you successfully resolved a support ticket or improved a process, as this will demonstrate your ability to think on your feet.
✨Excel at Excel
Brush up on your Excel skills, especially if you have experience with data analysis. Be prepared to discuss how you've used Excel in previous roles, and if you know SQL, mention that too—it could give you an edge!
✨Communicate Clearly
Practice your communication skills, as you'll need to explain technical issues to clients who may not be tech-savvy. Role-play common scenarios with a friend to ensure you can convey information clearly and confidently.
