At a Glance
- Tasks: Provide 2nd-line technical support and troubleshoot critical healthcare applications.
- Company: Leading public sector organisation in Belfast City Centre.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a real difference in healthcare ICT while developing your tech skills.
- Qualifications: Degree in Computer Science or equivalent experience required.
The predicted salary is between 15.88 - 15.88 £ per hour.
A leading public sector organisation based in Belfast City Centre is seeking an Operations Support Officer (System Support) to join their Digital Operations directorate within Information Technology Services (ITS). This is a hands-on role where you will work on the front line of healthcare ICT, providing 2nd-line technical support, system maintenance, and troubleshooting across critical business and clinical applications. You will liaise closely with end-users, implementation teams, and 3rd-party suppliers to resolve complex technical incidents, ensure smooth system delivery, and support continuous service improvement across Health and Social Care (HSC) services.
Key Responsibilities
- Incident & Problem Management: Analyse, diagnose, and resolve 2nd-line technical incidents and service requests logged via the ITS Service Desk, ensuring appropriate escalation and compliance with ITIL service management processes.
- System Support & Maintenance: Maintain business systems, manage assets, execute configuration/change control, and monitor system performance to ensure optimal capacity and availability.
- Vendor & Supplier Liaison: Facilitate meetings, track action logs, and interface with 3rd-party software suppliers to ensure service delivery aligns with agreed SLAs.
- Documentation & Governance: Keep operational documentation up-to-date, assist with ICT audits (security, licensing, information governance), and support the formulation of IT policies and guidance.
- Stakeholder Engagement: Provide clear technical advice and present ICT system information to both technical teams and non-technical business users.
- Continuous Improvement: Research ongoing ICT developments, recommend new technologies, and contribute to short- and long-term project implementations.
Essential Criteria
- Candidates must clearly demonstrate one of the following tracks of qualification/experience on their application: University degree in Computer Science (or equivalent ICT qualification) plus 1 year of recent relevant experience.
- Proven ability to undertake detailed investigations, analyse complex data, and deliver sound technical recommendations.
- Demonstrated ability to work accurately with strong attention to detail while prioritising tasks within pressurised environments to tight deadlines.
- Strong capacity to work both as an effective team member and independently under minimal supervision using your own initiative.
- Excellent interpersonal and communication skills to bridge technical support needs with operational users.
Desirable Criteria
- ITIL Foundation Certification.
- Prior experience providing technical or IT support services directly to customers.
- Knowledge of the structure and key operational business areas of the Health Service.
What's on Offer
- Salary: Band 5 | £15.88/h | £31,049 per annum pro rata.
- Location: Belfast City Centre with potential opportunities across regional locations.
- Working Pattern: Full-time with flexible working options available.
To Apply
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Corey Hillis, Specialist Temporary Recruiter, at MCS Group. MCS Group is committed to Equality, Diversity, and Inclusion for all. If you require a reasonable adjustment at any stage of the recruitment process, please contact us and we will endeavour to facilitate your request.
Skills: systems support analysis systems second line support IT support
Benefits: Work From Home Hybrid Working
IT Support Officer (2nd-Line) JBLE1_NI in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where technical expertise meets customer service excellence. With a strong commitment to employee growth, comprehensive training, and a supportive team culture, this role as a Field Telecoms Engineer provides the opportunity to work on critical infrastructure projects while enjoying the benefits of a competitive salary and company vehicle. Located in Northern Ireland, MCS fosters a diverse and inclusive workplace, ensuring that every team member can thrive and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Officer (2nd-Line) JBLE1_NI in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MCS Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MCS Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MCS Group!
✨Direct Apply to MCS Group
Let's not forget to apply directly through the MCS Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Officer (2nd-Line) JBLE1_NI in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MCS Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MCS Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MCS Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
