At a Glance
- Tasks: Be the go-to person for client queries and resolve support tickets efficiently.
- Company: Join a fast-growing tech company revolutionising finance and regulatory reporting.
- Benefits: Enjoy hybrid working, healthcare perks, gym support, and a competitive salary.
- Other info: Great team culture with clear progression opportunities in a supportive environment.
- Why this job: Make a real impact by solving problems and building strong client relationships.
- Qualifications: Experience with service desk tools and strong Excel skills; SQL knowledge is a bonus.
The predicted salary is between 30000 - 30000 € per year.
MCS Group is working exclusively with a fast-growing business that's helping global organisations simplify complex finance, tax and regulatory reporting through their innovative software platform. Their software is used by senior finance leaders worldwide, and the business is properly scaling. They're now looking for a Support Analyst to join their client support team. This is a brilliant opportunity for someone who enjoys problem-solving, working with data, and building strong client relationships in a modern tech environment.
- Acting as the first point of contact for client queries and incidents
- Logging, prioritising and resolving support tickets in line with SLAs
- Troubleshooting issues and working closely with internal teams to find solutions
- Communicating clearly with clients via email, phone and video
- Supporting onboarding, training sessions and webinars
- Contributing to knowledge base articles and continuous improvement
What they're looking for:
- Experience with service desk tools (e.g. Zendesk, Jira, Freshdesk)
- Strong Excel skills and an interest in data (SQL is a bonus)
- Previous experience in technical support or software support.
Hybrid working (circa 3 days per week) with a great team culture. Strong benefits package including healthcare, gym support and bonus perks. Clear progression opportunities in a scaling tech business. A supportive environment where your ideas and development genuinely matter. Salary up to £30,000 depending on experience.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group. Even if this position is not right for you, we may have others that are.
Skills: Application Support, Technical Support, Software Support, SQL
Benefits: Work From Home
IT Support Analyst/Service Desk in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth, the company provides clear progression opportunities and a supportive culture that values your ideas and development. Enjoy a competitive benefits package, including healthcare and gym support, while working in a hybrid model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst/Service Desk in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tricky support issues in the past. This will demonstrate your ability to think on your feet and handle client queries effectively.
✨Tip Number 3
Get familiar with service desk tools! If you haven't already, spend some time learning platforms like Zendesk or Jira. Being able to talk about these tools confidently will give you an edge during interviews.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance to stand out and show us why you're the perfect fit for the Support Analyst role.
We think you need these skills to ace IT Support Analyst/Service Desk in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with service desk tools and any relevant technical support roles you've had. We want to see how you fit into our team!
Showcase Problem-Solving Skills:Since this role is all about troubleshooting and resolving client issues, include examples of how you've successfully solved problems in previous jobs. We love seeing your thought process and how you approach challenges!
Keep It Clear and Concise:When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at MCS Group
✨Know Your Tools
Familiarise yourself with service desk tools like Zendesk, Jira, or Freshdesk. Be ready to discuss your experience with these platforms and how you've used them to resolve client issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges before. Think about specific incidents where you successfully resolved a client's issue and how you approached it step by step.
✨Communicate Clearly
Since you'll be the first point of contact for clients, practice articulating your thoughts clearly. Whether it's through email, phone, or video, being able to convey information effectively is key.
✨Demonstrate Your Interest in Data
Highlight your strong Excel skills and any experience with SQL. Discuss how you’ve used data to inform decisions or improve processes in previous roles, as this will resonate well with the tech environment.
