At a Glance
- Tasks: Be the go-to person for client queries and solve tech issues in a dynamic environment.
- Company: Join a fast-growing business revolutionising finance and tax reporting with innovative software.
- Benefits: Enjoy hybrid working, healthcare, gym support, and a strong benefits package.
- Other info: Great team culture with clear progression opportunities in a supportive environment.
- Why this job: Make a real impact by helping global organisations simplify complex processes.
- Qualifications: Experience with service desk tools and strong Excel skills; SQL knowledge is a bonus.
The predicted salary is between 30000 - 30000 € per year.
MCS Group is working exclusively with a fast-growing business that's helping global organisations simplify complex finance, tax and regulatory reporting through their innovative software platform. Their software is used by senior finance leaders worldwide, and the business is properly scaling. They're now looking for a Support Analyst to join their client support team. This is a brilliant opportunity for someone who enjoys problem-solving, working with data, and building strong client relationships in a modern tech environment.
Responsibilities:
- Acting as the first point of contact for client queries and incidents
- Logging, prioritising and resolving support tickets in line with SLAs
- Troubleshooting issues and working closely with internal teams to find solutions
- Communicating clearly with clients via email, phone and video
- Supporting onboarding, training sessions and webinars
- Contributing to knowledge base articles and continuous improvement
What they're looking for:
- Experience with service desk tools (e.g. Zendesk, Jira, Freshdesk)
- Strong Excel skills and an interest in data (SQL is a bonus)
- Previous experience in technical support or software support
Benefits:
- Hybrid working (circa 3 days per week) with a great team culture
- Strong benefits package including healthcare, gym support and bonus perks
- Clear progression opportunities in a scaling tech business
- A supportive environment where your ideas and development genuinely matter
Salary: Up to £30,000 depending on experience.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group. Even if this position is not right for you, we may have others that are.
IT Support Analyst Home Based in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic and supportive work environment for IT Support Analysts. With a strong emphasis on employee growth, the company provides clear progression opportunities within a fast-scaling tech business, alongside a comprehensive benefits package that includes healthcare and gym support. The hybrid working model fosters a collaborative culture, allowing team members to thrive while building meaningful client relationships in a modern tech setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst Home Based in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle client queries effectively.
✨Tip Number 3
Get familiar with service desk tools! If you haven't already, spend some time learning platforms like Zendesk or Jira. Being able to talk about these tools confidently can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and makes it easier for us to connect with you.
We think you need these skills to ace IT Support Analyst Home Based in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any familiarity with service desk tools like Zendesk or Jira. We want to see how you fit into our team!
Showcase Problem-Solving Skills:Since this role is all about troubleshooting and resolving client issues, include examples of how you've successfully solved problems in the past. We love seeing your thought process and how you approach challenges!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your potential.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at MCS Group
✨Know Your Tech Tools
Familiarise yourself with service desk tools like Zendesk, Jira, or Freshdesk. Be ready to discuss your experience with these platforms and how you've used them to resolve client issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges before. Think about specific incidents where you successfully resolved a support ticket or improved a process, as this will demonstrate your analytical skills.
✨Excel at Excel
Brush up on your Excel skills, especially if you have experience with data analysis. Be prepared to discuss how you've used Excel in previous roles, and if you know SQL, mention that too—it could give you an edge!
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be communicating with clients via email, phone, and video, showcasing your ability to convey information clearly will be crucial during the interview.
