At a Glance
- Tasks: Be the go-to person for client queries and resolve support tickets efficiently.
- Company: Join a fast-growing business revolutionising finance and regulatory reporting.
- Benefits: Enjoy hybrid working, healthcare, gym support, and bonus perks.
- Other info: Great team culture with clear progression opportunities in a supportive environment.
- Why this job: Make a real impact while building strong client relationships in tech.
- Qualifications: Experience with service desk tools and strong Excel skills required.
The predicted salary is between 30000 - 30000 € per year.
MCS Group is working exclusively with a fast-growing business that's helping global organisations simplify complex finance, tax and regulatory reporting through their innovative software platform. Their software is used by senior finance leaders worldwide, and the business is properly scaling. They're now looking for a Support Analyst to join their client support team. This is a brilliant opportunity for someone who enjoys problem-solving, working with data, and building strong client relationships in a modern tech environment.
Responsibilities:
- Acting as the first point of contact for client queries and incidents
- Logging, prioritising and resolving support tickets in line with SLAs
- Troubleshooting issues and working closely with internal teams to find solutions
- Communicating clearly with clients via email, phone and video
- Supporting onboarding, training sessions and webinars
- Contributing to knowledge base articles and continuous improvement
What they're looking for:
- Experience with service desk tools (e.g. Zendesk, Jira, Freshdesk)
- Strong Excel skills and an interest in data (SQL is a bonus)
- Previous experience in technical support or software support
Benefits:
- Hybrid working (circa 3 days per week) with a great team culture
- Strong benefits package including healthcare, gym support and bonus perks
- Clear progression opportunities in a scaling tech business
- A supportive environment where your ideas and development genuinely matter
Salary: Up to £30,000 depending on experience.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group. Even if this position is not right for you, we may have others that are.
IT Service Support Analyst in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth, the company provides clear progression opportunities and a supportive culture that values your ideas and development. Located in a modern tech setting, employees enjoy hybrid working arrangements, a comprehensive benefits package including healthcare and gym support, and the chance to engage with global finance leaders through their cutting-edge software solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Support Analyst in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups or webinars, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. Think about how you'd troubleshoot specific issues or handle client queries. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! When discussing your experience, highlight specific examples where you successfully resolved issues or improved processes. This will demonstrate your value to potential employers and set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in tech support.
We think you need these skills to ace IT Service Support Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with service desk tools and any relevant technical support roles you've had. We want to see how you fit into our team!
Showcase Problem-Solving Skills:Since this role is all about troubleshooting and resolving client issues, include examples of how you've successfully solved problems in previous jobs. We love seeing your thought process and how you tackle challenges!
Communicate Clearly:When writing your cover letter or any application materials, keep your language clear and concise. Remember, you'll be communicating with clients, so we want to see that you can express yourself well in writing!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at MCS Group
✨Know Your Tools
Familiarise yourself with service desk tools like Zendesk, Jira, or Freshdesk. Be ready to discuss your experience with these platforms and how you've used them to manage support tickets effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you resolved a client’s problem and how you communicated the solution clearly.
✨Excel at Excel
Brush up on your Excel skills, as strong data handling is key for this role. Be prepared to discuss how you've used Excel in previous roles, especially if you've worked with data analysis or reporting.
✨Engage with the Company Culture
Research the company’s culture and values. During the interview, express your enthusiasm for their supportive environment and how you can contribute to team dynamics and continuous improvement.
