At a Glance
- Tasks: Investigate issues, analyse data, and deliver top-notch customer support.
- Company: Join a growing software company with a focus on innovation.
- Benefits: Salary up to £30,000, hybrid work, and excellent benefits.
- Other info: Great opportunities for career development and exposure to enterprise customers.
- Why this job: Transition from IT support to a more technical, consultative role.
- Qualifications: 1+ years in IT support, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 30000 £ per year.
Helpdesk Support Analyst (SQL)
Salary: Up to £30,000 About the Role Are you working in IT support or a Service Desk role and looking for something a little more technical?
If you're used to working through a high volume of tickets and want to move into a role where you can spend more time investigating issues, building relationships with customers and developing your technical skills, this could be the opportunity for you.
We're working with a growing software company that's looking to add a Helpdesk Support Analyst (SQL) to its expanding support team.
You'll be supporting a Saa S platform used by global organisations, working directly with senior finance stakeholders, including CFOs and Heads of Tax.
The focus is on understanding problems, analysing data, troubleshooting issues and delivering an excellent customer experience, rather than simply closing tickets as quickly as possible.
Requirements At least 1 year's experience in IT Helpdesk, Service Desk or Application Support.
Strong communication and problem-solving skills.
An interest in software and working with data.
A customer-focused approach with the ability to build strong relationships.
Experience using service desk tools such as Zendesk, Jira, Freshdesk or similar is beneficial.
SQL or strong Microsoft Excel skills are an advantage but not essential.
What's on Offer Salary up to £30,000.
Hybrid working (23 days per week in the Belfast office).
Excellent benefits package.
Clear opportunities to develop within a growing software support function.
Exposure to enterprise customers and complex technical issues.
How to Apply If you're looking to take the next step from traditional IT support into a more consultative, software-focused environment, we'd love to hear from you.
Please send your CV for a confidential discussion.
Skills: Application Support Technical Support Helpdesk Support Service Desk Customer Support SQL Saa S Benefits: Work From Home ADZN1_NI41bf1e1f-b16b-4260-a40a-17c77a06fd15
Helpdesk Support Analyst (SQL) in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where technical expertise meets customer service excellence. With a strong commitment to employee growth, comprehensive training, and a supportive team culture, this role as a Field Telecoms Engineer provides the opportunity to work on critical infrastructure projects while enjoying the benefits of a competitive salary and company vehicle. Located in Northern Ireland, MCS fosters a diverse and inclusive workplace, ensuring that every team member can thrive and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support Analyst (SQL) in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MCS Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MCS Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Support Analyst (SQL) in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MCS Group:Your cover letter is your chance to shine! Tell us why you want to work at MCS Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MCS Group!
How to prepare for a job interview at MCS Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
