At a Glance
- Tasks: Provide first-line IT support, manage user access, and ensure data accuracy.
- Company: Join MCS Group, a leading recruitment agency with a commitment to diversity.
- Benefits: Earn £28,000 per annum on an 11-month contract with in-office work.
- Other info: Great opportunity for growth and learning in a supportive team.
- Why this job: Kickstart your IT career and make a real impact in a dynamic environment.
- Qualifications: IT degree and one year of commercial IT support experience required.
The predicted salary is between 28000 - 28000 £ per year.
MCS Group is looking for a Graduate IT Support Analyst to join a busy business support function on an 11-month Fixed Term Contract. This role is ideal for an IT Graduate who additionally has one year commercial experience in IT Support (first line).
The Role
- Act as a key point of contact for application-related queries, providing first-line support to users, investigating issues, and ensuring systems and data are operating effectively.
- Manage user access, system administration and ongoing maintenance.
- Monitor and maintain data accuracy, ensuring strong data governance.
- Support batch jobs, system interfaces and integrations.
- Work with development teams and third parties to deliver system improvements.
- Maintain helpdesk records and contribute to process documentation.
The Person
- A third level qualification (degree or equivalent) in an IT related subject, as well as 1 year experience in a commercial IT Support role.
- Good understanding of core business processes (e.g. sales, purchasing, logistics or finance).
- Strong attention to detail and confidence working with data.
- Ability to learn new systems and processes quickly.
- Strong communication and stakeholder engagement skills.
Duration: 11 months
Salary: £28,000 per annum
Location: Belfast - Please note, in-office working is required.
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group.
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
Graduate IT Support (FTC) JBLE1_NI in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment in Belfast where IT graduates can thrive. With a strong commitment to employee growth and development, we provide comprehensive training and support, ensuring that our team members are well-equipped to excel in their roles. Our inclusive culture, recognised for its dedication to equality and diversity, fosters collaboration and innovation, making MCS Group a rewarding place to build a meaningful career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Support (FTC) JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university. Let them know you're on the hunt for a Graduate IT Support role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend doing mock interviews with friends or family to build your confidence and get comfortable talking about your experience.
✨Tip Number 3
Show off your skills! If you’ve worked on any relevant projects or have experience with specific software, be sure to mention it during interviews. Bring examples of how you've solved problems or improved processes in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Don’t miss out on your dream job!
We think you need these skills to ace Graduate IT Support (FTC) JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Graduate IT Support role. Highlight your IT degree and any relevant experience, especially your first-line support skills. We want to see how you fit into our team!
Showcase Your Skills:In your application, don’t just list your qualifications; showcase your skills! Talk about your attention to detail, communication abilities, and any experience with data governance. We love seeing how you can contribute!
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MCS Group
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around first-line support and common application issues. Familiarise yourself with the core business processes mentioned in the job description, like sales and finance, so you can speak confidently about how your skills fit into their operations.
✨Show Off Your Experience
Since they’re looking for someone with a year of commercial experience, be ready to discuss specific examples from your past roles. Highlight situations where you successfully resolved user queries or improved system performance, as this will demonstrate your hands-on experience in IT support.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you’ll need to engage with users who may not have a technical background. During the interview, make sure to listen actively and respond thoughtfully to any questions.
✨Ask Smart Questions
Prepare some insightful questions about the company’s IT systems and support processes. This shows your genuine interest in the role and helps you understand how you can contribute to their team. It also gives you a chance to assess if the company culture aligns with your values.
