At a Glance
- Tasks: Lead a high-performing IT support team and enhance user experience across a global enterprise.
- Company: Join a leading global organisation with a focus on innovation and service excellence.
- Benefits: Enjoy a competitive salary, bonus potential, hybrid work model, and comprehensive benefits.
- Other info: Great opportunities for career progression and professional growth in a collaborative culture.
- Why this job: Shape the future of IT support while driving transformation and embracing emerging technologies.
- Qualifications: 5+ years in IT support leadership with strong technical and customer service skills.
The predicted salary is between 50000 - 60000 € per year.
MCS Group is delighted to be partnering with a leading global organisation to recruit an End User Support Site Lead. This is an outstanding opportunity for an experienced IT Support Leader to take ownership of End User Services across a large and complex enterprise environment, leading a high-performing support team while driving service excellence, innovation, and continuous improvement. This role combines hands-on operational leadership with strategic service delivery, offering the chance to influence technology adoption, improve user experience, and support business-critical operations across a fast-paced organisation.
As the End User Support Site Lead, you will:
- Lead and manage the local End User Services team, ensuring the delivery of a high-quality support experience for all users.
- Take ownership of on-site support operations, ensuring incidents, requests, problems, and changes are managed effectively and in line with agreed service standards.
- Oversee support across desktop environments, end-user applications, mobile technologies, and workplace IT services.
- Act as the primary point of leadership for End User Services on-site, providing guidance, mentorship, and operational direction to the team.
- Ensure ITSM and ITIL-aligned processes are followed across Incident, Request, Change, Configuration, Capacity, and Release Management activities.
- Work closely with Infrastructure, Security, Architecture, Service Management, Facilities, and wider technology teams to deliver a seamless end-user experience.
- Drive continuous improvement initiatives, identifying opportunities to optimise processes, automate manual tasks, and enhance support tooling.
- Champion innovation initiatives, including emerging technologies and AI-driven improvements across the support function.
- Lead investigations into recurring or high-impact issues, performing root cause analysis and implementing long-term solutions.
- Support technology projects, office moves, deployments, and regional or global rollouts, ensuring successful delivery at site level.
- Monitor and report on service performance metrics, using data and insights to improve operational effectiveness and user satisfaction.
- Ensure adherence to security, risk management, compliance, and business continuity requirements at all times.
What You'll Need
Essential Experience
- Previous experience working within large-scale, complex enterprise environments, ideally within highly regulated industries.
- 5+ years' experience in a Team Lead, Supervisor, or Management position within an End User Computing or Desktop Support function.
- Strong technical background supporting Windows desktop environments, Microsoft Office applications, Active Directory, SCCM/App-V, desktop hardware, and file and print services.
- Proven experience leading support teams in fast-paced environments with multiple competing priorities.
- Strong understanding of ITIL-based service management principles and processes.
- Excellent stakeholder management and customer service skills, with the ability to engage effectively at all levels of the organisation.
- Strong written and verbal communication skills, capable of translating technical concepts for non-technical audiences.
- Understanding of IT Security, Risk, Compliance, and Business Continuity requirements.
- Excellent troubleshooting and analytical problem-solving skills, including root cause analysis methodologies.
Desirable Skills
- Experience within financial services, investment banking, trading, or other highly regulated sectors.
- Exposure to supporting front-office or business-critical user populations.
- Experience driving automation, service improvement, or tooling enhancement initiatives.
- Involvement in regional or global technology deployment projects.
- Strong understanding of service reporting, KPI management, and operational metrics.
- Passion for emerging technologies and continuous professional development.
What's In It For You?
- Opportunity to lead a critical End User Services function within a global enterprise environment.
- High-profile role with visibility across both technology and business stakeholders.
- Exposure to large-scale transformation, innovation, and AI-focused initiatives.
- Collaborative and supportive culture with strong investment in technology.
- Hybrid working model offering flexibility and work-life balance.
- Competitive salary, bonus potential, and comprehensive benefits package.
- Excellent opportunities for career progression and professional growth.
If you're an experienced IT Support Leader looking for the next step in your career and want the opportunity to shape service delivery within a complex enterprise environment, I'd be keen to speak with you.
End User Computing Engineer in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic and collaborative work culture that prioritises innovation and professional growth. As the End User Support Site Lead in Belfast, you will enjoy a hybrid working model that promotes work-life balance, alongside competitive salary packages and comprehensive benefits. This role not only allows you to lead a critical function within a global enterprise but also provides ample opportunities for career progression in a fast-paced, technology-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land End User Computing Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to highlight how your experience aligns with their needs, especially in areas like ITIL processes and team leadership. Show them you're not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your technical skills and leadership experiences clearly, so you can impress the hiring managers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that End User Support Site Lead role!
We think you need these skills to ace End User Computing Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the End User Support Site Lead role. Highlight your leadership experience and technical expertise in a way that speaks directly to what we’re looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved service delivery or user satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to express your passion for IT support and how your vision aligns with our goals at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
As an End User Computing Engineer, you need to be well-versed in the technologies you'll be supporting. Brush up on your knowledge of Windows desktop environments, Microsoft Office applications, and tools like Active Directory and SCCM. Be ready to discuss how you've used these in past roles and any challenges you've overcome.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities, so prepare examples that highlight your experience managing teams. Think about times when you’ve driven service excellence or led a team through a challenging situation. Be specific about your approach and the outcomes achieved.
✨Understand ITIL Principles
Since the job involves ITIL-aligned processes, make sure you can talk about your understanding of ITIL principles. Prepare to discuss how you've implemented these processes in previous roles, particularly in incident and change management, and how they improved service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-impact issues. Think of examples where you performed root cause analysis and implemented long-term solutions. This will demonstrate your analytical skills and your proactive approach to continuous improvement.
