At a Glance
- Tasks: Be the go-to person for client queries and resolve support tickets efficiently.
- Company: Join a fast-growing tech company revolutionising finance and regulatory reporting.
- Benefits: Enjoy hybrid working, healthcare perks, gym support, and a competitive salary.
- Other info: Great team culture with clear progression opportunities in a supportive environment.
- Why this job: Make a real impact by solving problems and building strong client relationships.
- Qualifications: Experience with service desk tools and a knack for data; SQL knowledge is a bonus.
The predicted salary is between 28000 - 35000 € per year.
MCS Group is working exclusively with a fast-growing business that's helping global organisations simplify complex finance, tax and regulatory reporting through their innovative software platform. Their software is used by senior finance leaders worldwide, and the business is properly scaling. They're now looking for a Customer Support Analyst with exposure to SQL to join their client support team. This is a brilliant opportunity for someone who enjoys problem-solving, working with data, and building strong client relationships in a modern tech environment.
What you'll be doing:
- Acting as the first point of contact for client queries and incidents
- Logging, prioritising and resolving support tickets in line with SLAs
- Troubleshooting issues and working closely with internal teams to find solutions
- Communicating clearly with clients via email, phone and video
- Supporting onboarding, training sessions and webinars
- Contributing to knowledge base articles and continuous improvement
What they're looking for:
- Experience with service desk tools (e.g. Zendesk, Jira, Freshdesk)
- Strong Excel skills and an interest in data (SQL is a bonus)
- Previous experience in technical support or software support
- Clear communicator who can explain technical issues simply
- Naturally organised, detail-focused and calm under pressure
- Curious mindset with a willingness to learn and develop
Why it's worth a conversation:
- Hybrid working (circa 3 days per week) with a great team culture
- Strong benefits package including healthcare, gym support and bonus perks
- Clear progression opportunities in a scaling tech business
- A supportive environment where your ideas and development genuinely matter
Salary: From £28,000 up to £35,000 depending on experience.
Customer Support Analyst (SQL) JBLE1_NI in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where innovation thrives and employee growth is prioritised. With a strong focus on hybrid working, a comprehensive benefits package, and clear progression opportunities, employees are encouraged to develop their skills while contributing to a supportive team culture that values their ideas and input.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Analyst (SQL) JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its software platform, and be ready to discuss how your skills in SQL and customer support can help them. Practice common interview questions to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled client issues in the past. This will demonstrate your ability to handle the role's challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to grow with us.
We think you need these skills to ace Customer Support Analyst (SQL) JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Analyst role. Highlight any experience with SQL, service desk tools, and your problem-solving abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your interest in data and client relationships – we love that!
Show Off Your Communication Skills:As a Customer Support Analyst, clear communication is key. In your application, demonstrate your ability to explain technical issues simply. Whether it's in your CV or cover letter, let us see your knack for making complex things easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team at StudySmarter!
How to prepare for a job interview at MCS Group
✨Know Your SQL Basics
Since the role involves working with data, brush up on your SQL skills. Be prepared to discuss how you've used SQL in past roles or projects. If you can share specific examples of how you've solved problems using SQL, that’ll definitely impress them!
✨Familiarise Yourself with Service Desk Tools
Make sure you know the ins and outs of service desk tools like Zendesk or Jira. If you’ve used any similar platforms, be ready to talk about your experience. Highlight how you’ve logged and resolved support tickets in the past.
✨Practice Clear Communication
As a Customer Support Analyst, you'll need to explain technical issues simply. Practice articulating complex concepts in layman's terms. You might even want to prepare a few scenarios where you had to communicate effectively with clients.
✨Show Your Problem-Solving Skills
Think of examples where you’ve successfully troubleshot issues or improved processes. They’ll want to see your analytical thinking in action, so be ready to discuss how you approach problem-solving and what steps you take to find solutions.
