At a Glance
- Tasks: Provide IT support and ensure effective service delivery across infrastructure and security compliance.
- Company: Join a key public body in Belfast with a focus on innovation and improvement.
- Benefits: Competitive pay, flexible working hours, and generous time off.
- Other info: Opportunity for career growth and development within a dynamic team.
- Why this job: Gain hands-on experience while contributing to strategic IT initiatives in a supportive environment.
- Qualifications: Degree in computer science or equivalent experience in IT support.
The predicted salary is between 15.88 - 15.88 £ per hour.
MCS Group has a 9-month temporary position available for an GMS ICT Officer in Belfast. This IT Technician will join a key public body, Information Technology Services at the Business Services Organisation, working on-site at their Belfast City Centre location. You will use your existing IT Support skill set to help ensure effective service delivery across the company's infrastructure. This IT Technician will play a vital part in delivering and supporting IT services across infrastructure, asset management, and security compliance, while contributing to continuous improvement and customer experience initiatives. This is an exciting opportunity to work with a regional public body, offering hands-on technical exposure and the chance to contribute to strategic IT initiatives.
Key Responsibilities
- Responding to incidents and service requests logged via the Service Desk, offering technical solutions to complex problems across clinical systems, LAN, client/server applications, and network security.
- Providing technical support, analysis, diagnosis, and resolution for computer hardware, communications networks, software, and peripherals.
- Managing and maintaining the Help Desk Management System, ensuring prompt and appropriate escalation of incidents and identification of problems.
- Maintaining operational documentation, conducting ICT audits (security, asset, quality, licensing), and keeping asset inventories up to date.
- Undertaking site visits across Northern Ireland to carry out installations, replacements, repairs, and collections of ICT equipment.
Essential Criteria
Candidates must meet one of the following qualification/experience requirements: A university degree in a computer science related discipline or equivalent recognised ICT professional qualification PLUS 1 year's relevant experience. Relevant experience is defined as providing or supporting information and communications technology systems in a business environment (e.g., desktop support, system/application support & maintenance, network & communications, systems integration, and IT security). Additionally, applicants must have:
- Hold a current full driving licence valid for use in the UK and have access to a car on appointment - Reasonable Adjustments possible.
- Strong technical communication, interpersonal, and problem-solving skills to investigate and resolve technical incidents.
- Excellent knowledge of Microsoft Office, business process applications, and best practices in IT Service Management.
Desirable Criteria
- Experience in providing services to customers using IT service management software.
- ITIL Foundation Certificate.
What's on Offer:
- Salary: Band 5 pay scale | £15.88/h | £30,966/y
- Hours: Monday - Friday 9am - 5pm | 37.5 Hour/Week
- Flexible Working: Access to flexible working provisions from day one (subject to role demands).
- Generous Time Off: 28 Days, rising to 35 after 12 Weeks
- Duration: Initially 31/03/2027 - Conversion/extension or placement on a 12-month waiting list possible.
To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Corey Hillis, Specialist Temporary Recruiter, at MCS Group. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles.
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Benefits: Flexi Hybrid WHJS1_NI
Band 5 ICT Technician in Belfast employer: MCS Group
MCS Group is an exceptional employer, offering a unique opportunity for an ICT Technician to work within a key public body in Belfast. With a strong commitment to employee growth, flexible working arrangements, and generous time off, the company fosters a supportive work culture that values diversity and inclusion. This role not only provides hands-on technical exposure but also allows you to contribute to meaningful IT initiatives that enhance service delivery across Northern Ireland's healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Band 5 ICT Technician in Belfast
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at MCS Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Band 5 ICT Technician in Belfast
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at MCS Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at MCS Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at MCS Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at MCS Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at MCS Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at MCS Group.
