At a Glance
- Tasks: Provide top-notch support for Microsoft Power Platform and troubleshoot client issues.
- Company: Dynamic tech company in Holywood, Northern Ireland, focused on digital transformation.
- Benefits: Competitive salary, learning opportunities, and a supportive team culture.
- Other info: Great career progression and exposure to exciting technology projects.
- Why this job: Join a fast-paced environment and make a real impact on client projects.
- Qualifications: Experience in IT support with strong troubleshooting and communication skills.
The predicted salary is between 30000 - 50000 € per year.
This opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.
Technical Application Support - supporting Microsoft Power Platform solutions and business applications
1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer support
You'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams. This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.
Key Responsibilities
- Service Desk & User Support
- Act as the first point of contact for support queries via phone, email, and ticketing systems
- Log, prioritise, and manage incidents and service requests
- Provide first-line troubleshooting and issue resolution
- Escalate complex issues to technical and development teams where appropriate
- Keep users updated throughout the support process and ensure SLA adherence
- Technical Application Support
- Support and troubleshoot business applications, including Microsoft Power Platform solutions
- Assist with user administration, environment monitoring, and routine maintenance tasks
- Support deployments, testing, and release activities
- Work with internal teams and third-party vendors to resolve technical issues
- Identify recurring issues and contribute to continuous improvement initiatives
- Documentation & Collaboration
- Maintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOps
- Assist with reporting on service performance and ticket trends
- Build strong relationships with clients, stakeholders, and technical teams
About You
- Essential
- Experience in IT support, service desk, or application support roles
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills
- Experience using ticketing or workload management tools
- Ability to work effectively under pressure and manage competing priorities
- A proactive, customer-focused mindset
- Desirable
- Experience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)
- Familiarity with Microsoft 365 and Azure / Entra ID
- Exposure to APIs, integrations, or web services
- Understanding of ITIL principles
- Experience within public sector, healthcare, or regulated environments
- Relevant certifications such as ITIL, PL-900, PL-200, or CompTIA
What's on Offer
- Salary ranging from £30,000 - £50,000 depending on experience
- Exposure to large-scale digital transformation projects
- Strong opportunities for learning, certification, and career progression
- Supportive and collaborative team culture
- Varied and interesting technical work across multiple client environments
This role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed.
Applications Support Analyst - Service Desk - IT in Belfast employer: MCS Group
Join a dynamic team in Holywood, Northern Ireland, where we prioritise employee growth and development in a supportive and collaborative work culture. As an Applications Support Analyst, you'll engage with modern technologies and contribute to impactful digital transformation projects while enjoying competitive salaries and opportunities for professional certification. Our commitment to a flexible work environment ensures that you can balance your personal commitments while thriving in a fast-paced technology setting.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Analyst - Service Desk - IT in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled issues in the past. We want to see your analytical side shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Applications Support Analyst - Service Desk - IT in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially with Microsoft Power Platform solutions, as this will catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about application support and how your problem-solving skills can benefit our team. Be genuine and let your personality shine through!
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at MCS Group
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around Microsoft Power Platform solutions. Familiarise yourself with common issues and troubleshooting techniques, as you'll likely be asked to demonstrate your understanding of these during the interview.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your excellent communication and customer service skills. Think about times when you've successfully resolved issues or helped users, and be ready to share those stories.
✨Understand the Role's Responsibilities
Read through the job description carefully and understand the key responsibilities. Be prepared to discuss how your previous experience aligns with these tasks, particularly in service desk support and incident management.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, ongoing projects, and opportunities for progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
