At a Glance
- Tasks: Support and troubleshoot applications, manage incidents, and deliver top-notch customer service.
- Company: Dynamic tech company focused on digital transformation and client success.
- Benefits: Competitive salary, learning opportunities, and a supportive team culture.
- Other info: Great career progression and exposure to exciting projects.
- Why this job: Join a fast-paced environment and make a real impact on critical systems.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 50000 € per year.
This opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.
The Role
My client is looking for individuals with experience in either, or both, of the following areas:
- Technical Application Support - supporting Microsoft Power Platform solutions and business applications
- 1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer support
You'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams. This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.
Key Responsibilities
- Service Desk & User Support
- Act as the first point of contact for support queries via phone, email, and ticketing systems
- Log, prioritise, and manage incidents and service requests
- Provide first-line troubleshooting and issue resolution
- Escalate complex issues to technical and development teams where appropriate
- Keep users updated throughout the support process and ensure SLA adherence
- Technical Application Support
- Support and troubleshoot business applications, including Microsoft Power Platform solutions
- Assist with user administration, environment monitoring, and routine maintenance tasks
- Support deployments, testing, and release activities
- Work with internal teams and third-party vendors to resolve technical issues
- Identify recurring issues and contribute to continuous improvement initiatives
- Documentation & Collaboration
- Maintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOps
- Assist with reporting on service performance and ticket trends
- Build strong relationships with clients, stakeholders, and technical teams
About You
Essential
- Experience in IT support, service desk, or application support roles
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills
- Experience using ticketing or workload management tools
- Ability to work effectively under pressure and manage competing priorities
- A proactive, customer-focused mindset
Desirable
- Experience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)
- Familiarity with Microsoft 365 and Azure / Entra ID
- Exposure to APIs, integrations, or web services
- Understanding of ITIL principles
- Experience within public sector, healthcare, or regulated environments
- Relevant certifications such as ITIL, PL-900, PL-200, or CompTIA
What's on Offer
- Salary ranging from £30,000 - £50,000 depending on experience
- Exposure to large-scale digital transformation projects
- Strong opportunities for learning, certification, and career progression
- Supportive and collaborative team culture
- Varied and interesting technical work across multiple client environments
This role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed.
Application Support Analyst JBLE1_NI in Belfast employer: MCS Group
Join a dynamic team as an Application Support Analyst in Holywood, Northern Ireland, where you'll be part of a supportive and collaborative work culture that values continuous learning and career progression. With exposure to large-scale digital transformation projects and a focus on customer interaction, this role offers a unique opportunity to develop your technical skills while making a meaningful impact in public sector environments. Enjoy a competitive salary and the flexibility to balance personal commitments, all while working in a fast-paced technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues or provided excellent customer support in the past. This will help you stand out as a candidate!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Analyst JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight any relevant experience with Microsoft Power Platform or service desk support to catch our eye!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled tricky issues in the past. We love candidates who can demonstrate their troubleshooting prowess and customer service skills!
Keep It Clear and Concise:When writing your application, be straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at MCS Group
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Power Platform solutions and any relevant technologies mentioned in the job description. Being able to discuss your experience with Power Apps, Power Automate, and other tools will show that you're not just a candidate, but a potential asset to their team.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you provided excellent customer support or resolved complex problems. This will demonstrate your analytical skills and proactive mindset, which are crucial for an Application Support Analyst.
✨Familiarise Yourself with the Tools
Get comfortable with ticketing systems like Jira and Azure DevOps, as well as documentation tools like Confluence. If you can speak confidently about how you've used these tools in previous roles, it’ll give you an edge and show that you’re ready to hit the ground running.
✨Communicate Clearly
Since this role involves a lot of user interaction, practice articulating your thoughts clearly and concisely. Whether it's over the phone or via email, being able to communicate effectively is key. Consider doing mock interviews with a friend to refine your communication style.
