At a Glance
- Tasks: Provide top-notch support for Microsoft Power Platform and troubleshoot business applications.
- Company: Join a dynamic tech team in Holywood, Northern Ireland.
- Benefits: Competitive salary, career progression, and a supportive team culture.
- Other info: Great opportunities for learning and exposure to digital transformation projects.
- Why this job: Perfect for problem-solvers who thrive in fast-paced tech environments.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 50000 € per year.
This opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.
Technical Application Support - supporting Microsoft Power Platform solutions and business applications
1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer support
You'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams. This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.
Key Responsibilities
- Service Desk & User Support
- Act as the first point of contact for support queries via phone, email, and ticketing systems
- Log, prioritise, and manage incidents and service requests
- Provide first-line troubleshooting and issue resolution
- Escalate complex issues to technical and development teams where appropriate
- Keep users updated throughout the support process and ensure SLA adherence
- Technical Application Support
- Support and troubleshoot business applications, including Microsoft Power Platform solutions
- Assist with user administration, environment monitoring, and routine maintenance tasks
- Support deployments, testing, and release activities
- Work with internal teams and third-party vendors to resolve technical issues
- Identify recurring issues and contribute to continuous improvement initiatives
- Documentation & Collaboration
- Maintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOps
- Assist with reporting on service performance and ticket trends
- Build strong relationships with clients, stakeholders, and technical teams
About You
Essential
- Experience in IT support, service desk, or application support roles
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills
- Experience using ticketing or workload management tools
- Ability to work effectively under pressure and manage competing priorities
- A proactive, customer-focused mindset
Desirable
- Experience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)
- Familiarity with Microsoft 365 and Azure / Entra ID
- Exposure to APIs, integrations, or web services
- Understanding of ITIL principles
- Experience within public sector, healthcare, or regulated environments
- Relevant certifications such as ITIL, PL-900, PL-200, or CompTIA
What's on Offer
- Salary ranging from £30,000 - £50,000 depending on experience
- Exposure to large-scale digital transformation projects
- Strong opportunities for learning, certification, and career progression
- Supportive and collaborative team culture
- Varied and interesting technical work across multiple client environments
This role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed.
Application Support Analyst (IT) in Belfast employer: MCS Group
Join a dynamic team as an Application Support Analyst in Holywood, Northern Ireland, where you'll be part of a supportive and collaborative work culture that values continuous learning and career progression. With exposure to large-scale digital transformation projects and the opportunity to work across diverse client environments, this role offers a meaningful and rewarding experience for those passionate about technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst (IT) in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled issues in the past, especially if they relate to Microsoft Power Platform or service desk support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Analyst (IT) in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight any relevant IT support experience, especially with Microsoft Power Platform solutions, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and customer service mindset. Let us know why you're excited about working with us at StudySmarter and how you can contribute to our team.
Showcase Your Technical Skills:Don’t forget to mention your experience with ticketing systems and any familiarity with tools like Jira or Azure DevOps. We love seeing candidates who are proactive and have a solid understanding of ITIL principles!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at MCS Group
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around Microsoft Power Platform solutions. Familiarise yourself with common issues and troubleshooting techniques related to the applications you'll be supporting. This will show that you're proactive and ready to tackle challenges head-on.
✨Customer Service is Key
Since this role involves a lot of customer interaction, practice your communication skills. Think about how you would explain technical issues to someone without a tech background. Being able to convey complex information simply can really set you apart in the interview.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to work under pressure.
✨Familiarise with Tools
Get to know tools like Jira, Confluence, and Azure DevOps before the interview. If you have experience with them, be ready to discuss how you've used these tools in previous roles. If not, do a bit of research to understand their purpose and functionality.
