At a Glance
- Tasks: Provide top-notch support for Microsoft Power Platform and troubleshoot business applications.
- Company: Join a dynamic tech team in Holywood, Northern Ireland.
- Benefits: Competitive salary, career progression, and a supportive team culture.
- Other info: Great opportunities for learning and exposure to digital transformation projects.
- Why this job: Perfect for problem-solvers who thrive in fast-paced tech environments.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 30000 - 50000 € per year.
This opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.
Technical Application Support - supporting Microsoft Power Platform solutions and business applications
1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer support
You'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams. This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.
Key Responsibilities
- Service Desk & User Support
- Act as the first point of contact for support queries via phone, email, and ticketing systems
- Log, prioritise, and manage incidents and service requests
- Provide first-line troubleshooting and issue resolution
- Escalate complex issues to technical and development teams where appropriate
- Keep users updated throughout the support process and ensure SLA adherence
- Technical Application Support
- Support and troubleshoot business applications, including Microsoft Power Platform solutions
- Assist with user administration, environment monitoring, and routine maintenance tasks
- Support deployments, testing, and release activities
- Work with internal teams and third-party vendors to resolve technical issues
- Identify recurring issues and contribute to continuous improvement initiatives
- Documentation & Collaboration
- Maintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOps
- Assist with reporting on service performance and ticket trends
- Build strong relationships with clients, stakeholders, and technical teams
About You
- Essential
- Experience in IT support, service desk, or application support roles
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills
- Experience using ticketing or workload management tools
- Ability to work effectively under pressure and manage competing priorities
- A proactive, customer-focused mindset
- Desirable
- Experience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)
- Familiarity with Microsoft 365 and Azure / Entra ID
- Exposure to APIs, integrations, or web services
- Understanding of ITIL principles
- Experience within public sector, healthcare, or regulated environments
- Relevant certifications such as ITIL, PL-900, PL-200, or CompTIA
What's on Offer
- Salary ranging from £30,000 - £50,000 depending on experience
- Exposure to large-scale digital transformation projects
- Strong opportunities for learning, certification, and career progression
- Supportive and collaborative team culture
- Varied and interesting technical work across multiple client environments
This role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed.
Application Support Analyst | Hybrid in Belfast employer: MCS Group
Join a dynamic team in Holywood, Northern Ireland, where we prioritise employee growth and development in a supportive and collaborative work culture. As an Application Support Analyst, you'll engage with modern technologies and contribute to impactful digital transformation projects while enjoying competitive salaries and opportunities for professional certification. Our commitment to a flexible work environment ensures that you can balance your personal commitments while thriving in a fast-paced technology setting.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst | Hybrid in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend role-playing with a friend to get comfortable with your responses and showcase your problem-solving skills.
✨Tip Number 3
Showcase your technical skills! If you’ve worked with Microsoft Power Platform or similar tools, be ready to discuss specific projects or challenges you’ve tackled. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst | Hybrid in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight any relevant IT support experience, especially with Microsoft Power Platform solutions, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and customer service mindset. Let us know why you're excited about working with us at StudySmarter and how you can contribute to our team.
Showcase Your Technical Skills:Don’t forget to mention your familiarity with ticketing systems and any experience with tools like Jira or Azure DevOps. We love seeing candidates who are proactive and have a solid understanding of ITIL principles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at MCS Group
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Power Platform solutions and other relevant technologies. Familiarise yourself with common troubleshooting scenarios and be ready to discuss how you've resolved similar issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your excellent communication and customer service skills. Think about times when you’ve gone above and beyond to help a user or resolve a complex issue.
✨Be Ready for Problem-Solving Questions
Expect to face questions that assess your analytical and problem-solving abilities. Practice articulating your thought process when troubleshooting an issue, as this will demonstrate your approach to handling real-world challenges.
✨Familiarise Yourself with Tools
Get comfortable with tools like Jira, Confluence, and Azure DevOps, as they are essential for documentation and collaboration in this role. Being able to discuss your experience with these tools will show that you're prepared to hit the ground running.
