At a Glance
- Tasks: Provide top-notch support for Microsoft Power Platform solutions and troubleshoot client issues.
- Company: Dynamic tech company focused on digital transformation and client success.
- Benefits: Competitive salary, learning opportunities, and a supportive team culture.
- Other info: Great career progression and exposure to exciting projects in various sectors.
- Why this job: Join a fast-paced environment where you can solve problems and make a real impact.
- Qualifications: Experience in IT support with strong troubleshooting and communication skills.
The predicted salary is between 30000 - 50000 € per year.
This opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.
Technical Application Support - supporting Microsoft Power Platform solutions and business applications
1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer support
You'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams. This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.
Key Responsibilities
- Service Desk & User Support
- Act as the first point of contact for support queries via phone, email, and ticketing systems
- Log, prioritise, and manage incidents and service requests
- Provide first-line troubleshooting and issue resolution
- Escalate complex issues to technical and development teams where appropriate
- Keep users updated throughout the support process and ensure SLA adherence
- Technical Application Support
- Support and troubleshoot business applications, including Microsoft Power Platform solutions
- Assist with user administration, environment monitoring, and routine maintenance tasks
- Support deployments, testing, and release activities
- Work with internal teams and third-party vendors to resolve technical issues
- Identify recurring issues and contribute to continuous improvement initiatives
- Documentation & Collaboration
- Maintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOps
- Assist with reporting on service performance and ticket trends
- Build strong relationships with clients, stakeholders, and technical teams
About You
- Essential
- Experience in IT support, service desk, or application support roles
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills
- Experience using ticketing or workload management tools
- Ability to work effectively under pressure and manage competing priorities
- A proactive, customer-focused mindset
- Desirable
- Experience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)
- Familiarity with Microsoft 365 and Azure / Entra ID
- Exposure to APIs, integrations, or web services
- Understanding of ITIL principles
- Experience within public sector, healthcare, or regulated environments
- Relevant certifications such as ITIL, PL-900, PL-200, or CompTIA
What's on Offer
- Salary ranging from £30,000 - £50,000 depending on experience
- Exposure to large-scale digital transformation projects
- Strong opportunities for learning, certification, and career progression
- Supportive and collaborative team culture
- Varied and interesting technical work across multiple client environments
This role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed.
Application Support Analyst - Home Based in Belfast employer: MCS Group
As an Application Support Analyst at our company, you will thrive in a supportive and collaborative team culture that values your growth and development. With a focus on modern technologies and digital transformation projects, we offer strong opportunities for learning and career progression, all while working from the comfort of your home in Holywood. Join us to engage in varied and interesting technical work that makes a real impact in public sector and regulated environments.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - Home Based in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Application Support Analyst roles and practice your answers. We recommend using the STAR method to structure your responses – it really helps showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! If you’ve worked with Microsoft Power Platform or similar tools, make sure to highlight that experience during interviews. We want to see how you can bring value to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Analyst - Home Based in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight any relevant IT support experience, especially with Microsoft Power Platform solutions, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for problem-solving and customer interaction, and explain why you’re excited about working with us at StudySmarter. Keep it concise but engaging!
Showcase Your Technical Skills:Don’t forget to mention your technical skills, especially if you have experience with ticketing systems or tools like Jira and Confluence. We love seeing candidates who can hit the ground running in a fast-paced tech environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at MCS Group
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Power Platform solutions and other relevant technologies. Be ready to discuss how you've used these tools in past roles or how you would approach troubleshooting common issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging support queries or incidents in the past. Highlight your analytical skills and how you prioritised tasks under pressure, as this role will require quick thinking and effective decision-making.
✨Communicate Clearly
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. Think about how you would explain technical issues to non-technical users, as you'll need to keep clients updated throughout the support process.
✨Familiarise Yourself with Tools
Get comfortable with tools like Jira, Confluence, and Azure DevOps before the interview. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running and contribute to documentation and collaboration efforts.
