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For Companies At a Glance
- Tasks: Provide technical support and assist customers with product queries and documentation.
- Company: Join a leading manufacturing client in a dynamic engineering environment.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Why this job: Make a real difference by solving technical challenges and supporting innovative products.
- Qualifications: Engineering qualification and experience in technical support or manufacturing.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
The predicted salary is between 30000 - 36000 £ per year.
MCS Group is seeking a Product Support Engineer for our major manufacturing client based in CO. Antrim. As a Product/Technical Support Engineer, you will provide prompt and effective technical and engineering support to customers and internal teams with product familiarisation, parts information, specification queries, and remote assistance. This role is a 12 month Fixed term contract.
Key Responsibilities
- Handle technical queries daily in a timely and professional manner
- Provide product, parts, and specification support
- Complete parts assembly breakdowns and maintain accurate part numbering
- Produce, control, and maintain service parts and technical documentation
- Ensure product manuals and defect resolution information are kept up to date and communicated
- Support service and parts enquiries for new bus tenders and contracts
- Log all support calls and identify training needs
About You
- 3rd level engineering qualification with several years' experience in a manufacturing or technical engineering role
- Strong communication skills with experience handling technical queries remotely
- Working knowledge of CAD, BOMs, parts listings, and engineering drawings
- Strong fault-finding and problem-solving ability
- Proficient in Microsoft Office
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Kirsty Dillon Specialist Consultant at MCS Group 028 9693 5510.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Not all agencies are the same…MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
5 Feb 2026 BBBH62555 Product/Technical Support Engineer £35000 - £36000 per annum Ballymena in Belfast employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 5 Feb 2026 BBBH62555 Product/Technical Support Engineer £35000 - £36000 per annum Ballymena in Belfast
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of CAD, BOMs, and engineering drawings. Being able to discuss these confidently during interviews will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals for the job you want.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace 5 Feb 2026 BBBH62555 Product/Technical Support Engineer £35000 - £36000 per annum Ballymena in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight your engineering qualifications and relevant experience, especially in handling technical queries and using CAD or BOMs. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to showcase your strong communication skills. Use examples from your past experiences where you effectively handled technical queries or provided support. Let us know how you can connect with customers!
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate clarity and professionalism in your written application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out other opportunities while you’re there!
How to prepare for a job interview at MCS Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to product support. Familiarise yourself with common queries and issues that customers might face, as well as the products you'll be supporting. This will help you answer questions confidently and show that you're ready to tackle challenges head-on.
✨Show Off Your Communication Skills
Since this role involves handling technical queries remotely, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for providing excellent support to customers and internal teams.
✨Get Hands-On with CAD and Engineering Drawings
If you have experience with CAD, BOMs, and engineering drawings, be prepared to discuss it in detail. Bring examples of how you've used these tools in previous roles, and be ready to explain how they relate to the position you're applying for. This will show that you have the practical skills needed for the job.
✨Problem-Solving Mindset
Be ready to showcase your fault-finding and problem-solving abilities. Think of specific examples from your past experiences where you successfully resolved technical issues. This will not only highlight your skills but also demonstrate your proactive approach to challenges, which is key for a Product Support Engineer.
