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For Companies At a Glance
- Tasks: Support and enhance trading applications in a dynamic tech environment.
- Company: Join a global market infrastructure leader with a strong tech team.
- Benefits: Competitive salary, bonus, hybrid work, and growth opportunities.
- Why this job: Make an impact on critical trading systems and develop your tech skills.
- Qualifications: Experience in application support, scripting, and strong communication skills.
- Other info: Collaborative culture with a focus on ITIL best practices.
The predicted salary is between 42000 - 58000 £ per year.
An opportunity to join an experienced technology team supporting business-critical trading applications within a large, global market infrastructure environment. This role sits within a Level 2 Application Support function, focused on the implementation, monitoring, and support of electronic trading systems. It is a business-facing position, working closely with Engineering, QA, Development, and operational teams to ensure the stability and performance of core trading platforms. The successful candidate will support day-to-day operations, contribute to system improvements and automation, and follow established ITIL processes for Incident, Change, Request, and Problem Management.
Role Overview
You will be responsible for providing Level 2 support for trading applications across production and non-production environments. The role involves incident troubleshooting, system monitoring, application deployment, and documentation, working under the technical direction of senior engineers and developers. Strong communication skills are important, as you will maintain internal customer relationships and participate in meetings relating to production issues, scheduled changes, and upcoming projects.
Key Responsibilities
- Monitor trading applications and system environments to ensure availability and performance
- Act as second-line support for incidents and requests escalated from the business
- Support application installations, upgrades, bug fixes, and enhancements in line with documented procedures
- Build and maintain trading applications with required third-party tools across staging and production environments
- Develop scripts using PowerShell, Bash, Perl, and SQL to automate installation, monitoring, and data collection
- Produce and maintain technical documentation, including runbooks and troubleshooting guides
- Participate in incident calls, change discussions, and project-related meetings
- Manage changes through the full Change lifecycle, including documentation and approvals
- Manage ticket queues and contribute to Incident and Problem Management processes
- Operate in line with ITIL best practices for Change, Incident, Request, and Problem Management
Experience & Skills
Essential
- Experience supporting Windows Server environments
- Strong Unix / Linux skills (power-user level)
- SQL experience, including T-SQL and SQL Server Management Studio
- Working knowledge of networking tools (e.g. SSH, SFTP, traceroute)
- Scripting experience (PowerShell, Bash, Perl)
- Understanding of Change Management processes
- Experience with monitoring and observability tooling
- Strong knowledge of ITIL-based support models
- Strong analytical, troubleshooting, and documentation skills
- Experience deploying and supporting enterprise applications
Desirable
- Experience with automation tools such as Ansible, Jenkins, or TFS
- Knowledge of HTML, JavaScript, and CSS
- Broader database and SQL experience
3 Feb 2026 BBBH62524 Application Support Analyst £50000.00 - £55000.00 per annum + Bonus, Hybri[...] in Belfast employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3 Feb 2026 BBBH62524 Application Support Analyst £50000.00 - £55000.00 per annum + Bonus, Hybri[...] in Belfast
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those already working in application support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee chat, be ready to discuss your experience with trading applications and any relevant projects you've worked on.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 3 Feb 2026 BBBH62524 Application Support Analyst £50000.00 - £55000.00 per annum + Bonus, Hybri[...] in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Windows Server, Unix/Linux, and SQL, as these are key skills we’re looking for. Don’t forget to mention any relevant projects or achievements that showcase your troubleshooting and documentation skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting trading applications and how your skills align with our needs. Be sure to mention your experience with ITIL processes and any automation tools you’ve used, as this will resonate with us.
Show Off Your Communication Skills: Since this role involves working closely with various teams, it’s important to demonstrate your strong communication skills. In your application, give examples of how you’ve effectively communicated with internal customers or participated in meetings related to production issues. We love candidates who can collaborate well!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at MCS Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Unix/Linux, and SQL. Be ready to discuss your experience with scripting languages like PowerShell and Bash, as well as any automation tools you've used. This role is all about supporting trading applications, so showing your technical prowess will definitely impress.
✨Understand the Business Context
Since this position is business-facing, it's crucial to understand how trading applications impact the overall business. Familiarise yourself with the company's trading environment and be prepared to discuss how you can contribute to system stability and performance. This shows that you're not just a techie but also someone who understands the bigger picture.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like troubleshooting an incident or managing a change request. Think through your past experiences and be ready to explain your thought process and actions. This will demonstrate your analytical and problem-solving skills, which are key for this role.
✨Show Off Your Communication Skills
Strong communication is essential in this role, so practice articulating your thoughts clearly. Be ready to discuss how you've maintained internal customer relationships in previous roles. You might even want to prepare a few examples of how you've effectively communicated during incident calls or project meetings.
