At a Glance
- Tasks: Provide hands-on IT support and drive exciting cloud and infrastructure projects.
- Company: Established organisation with a supportive and collaborative culture.
- Benefits: Competitive salary, excellent holiday allowance, private healthcare, and career progression.
- Other info: No regular out-of-hours work and involvement in major IT modernisation.
- Why this job: Become the first dedicated internal IT hire and progress to IT Manager.
- Qualifications: 3+ years in IT support, strong Microsoft 365 skills, and excellent troubleshooting abilities.
The predicted salary is between 40000 - 45000 £ per year.
MCS Group is delighted to be partnering with a well-established, privately-owned organisation with operations across the UK and Ireland as they recruit an IT Support Engineer to join their growing business. This is an exciting opportunity for an ambitious IT professional who enjoys hands-on support but wants to develop their career beyond day-to-day ticket resolution. You'll become a key member of the organisation's IT function, supporting users across multiple locations while helping drive a major programme of IT modernisation and business transformation.
What You'll Be Doing
- Providing first and second line IT support to users across the business
- Supporting Microsoft 365 technologies including Teams, Exchange Online, SharePoint and OneDrive
- Managing user accounts within Active Directory and Entra ID
- Supporting Windows desktop and server environments
- Troubleshooting networking issues including switches, firewalls, DNS and DHCP
- Working alongside external IT partners and suppliers
- Contributing to infrastructure and cloud projects
- Supporting hardware, software, mobile devices and printers
What We're Looking For
- 3+ years' experience in an IT Support or Infrastructure Support role
- Strong Microsoft 365 administration and support experience
- Experience with Windows Server environments
- Knowledge of Active Directory and Entra ID
- Good networking fundamentals
- Excellent troubleshooting and communication skills
- Full driving licence
Nice to Have
- Intune experience
- Conditional Access and Endpoint Management exposure
- ITIL knowledge
- VoIP support experience
- Project delivery experience
Why Apply?
- Opportunity to become the first dedicated internal IT hire
- Clear pathway towards an IT Manager position
- Involvement in exciting cloud and infrastructure projects
- Supportive and collaborative culture
- Long-established and financially secure business
- Excellent holiday allowance
- Private healthcare
- No regular out-of-hours requirement
If you're an experienced IT Support Engineer looking to take ownership of an environment and progress towards IT Management, we'd love to hear from you.
IT Support Specialist in Ballynahinch employer: MCS Group
Join a well-established, privately-owned organisation that values your growth and offers a clear pathway to IT management. With a supportive and collaborative culture, you'll be involved in exciting cloud and infrastructure projects while enjoying excellent benefits such as private healthcare and generous holiday allowance. This is an ideal opportunity for ambitious IT professionals looking to make a meaningful impact in a financially secure environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Ballynahinch
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MCS Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MCS Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MCS Group!
✨Direct Apply to MCS Group
Let's not forget to apply directly through the MCS Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist in Ballynahinch
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MCS Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MCS Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MCS Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
