At a Glance
- Tasks: Take ownership of customer queries and solve real business problems with software.
- Company: Join a growing Irish software company with a focus on customer support.
- Benefits: Enjoy a competitive salary, hybrid work, 25 days leave, and private healthcare.
- Other info: Full training provided, with excellent career development opportunities.
- Why this job: Make a genuine impact by solving critical issues for customers every day.
- Qualifications: Experience in ERP or technical support, strong problem-solving skills, and clear communication.
The predicted salary is between 40500 - 49500 £ per year.
Some support roles are about resetting passwords and getting through a ticket queue. This one is about understanding how a business actually works.
MCS Group is partnering with an established Irish software company as it grows its UK customer support team. Its platform helps businesses manage everything from finance and stock control through to CRM, eCommerce, reporting, warehousing and supply chain operations. That makes the problems more interesting. You could be investigating why a financial report does not look right in the morning, tracing data through an integration after lunch, and helping a customer understand a stock or warehouse process later that day. This is not a scripted helpdesk position. You will be trusted to investigate issues properly, understand the wider business impact and guide customers towards the right solution.
What will you be doing?
- Taking ownership of technical and functional customer queries
- Investigating issues across ERP and wider business applications
- Reproducing problems and working through the likely root cause
- Querying data and reviewing reports, files and integrations
- Explaining technical information clearly to non-technical users
- Documenting findings and creating useful internal knowledge
- Working with colleagues across support, customer success and product teams
- Building a strong understanding of how customers use the software day to day
What kind of background could work?
You might currently be working as an Application Support Analyst, ERP Support Consultant, Finance Systems Analyst or Technical Support Specialist. Equally, you may come from an accounting, business systems or technical customer service background and be looking for a role with more technical depth.
The strongest candidates will bring:
- Experience supporting ERP, accounting or business management software
- A logical and structured approach to problem-solving
- Confidence speaking with customers and taking ownership of issues
- An understanding of business processes such as finance, stock, orders or reporting
- The ability to investigate independently while knowing when to involve others
- Clear written and verbal communication skills
- A degree in Computer Science, Accounting, Business or a related area would also be relevant, but practical experience and the ability to learn will be equally important.
Technical experience that would be useful
You do not need everything listed below, but exposure to any of the following would be valuable:
- SQL Server, MySQL or SQL scripting
- REST or SOAP APIs
- Postman or SoapUI
- FTP, SFTP or SSL certificates
- Excel, CSV files or EDI
- Third-party software integrations
- CRM, eCommerce, warehouse or logistics systems
- Business intelligence or financial reporting tools
Why consider it?
The company will provide full product training, so you are not expected to arrive knowing its platform. What you will get is exposure to a broad and business-critical software environment, genuine ownership of customer problems and the opportunity to keep building your technical and commercial knowledge.
The package includes:
- Salary of £40,000 to £45,000
- Hybrid working with 3 days per week in Hemel Hempstead
- 25 days of annual leave plus bank holidays
- Private healthcare
- Employer pension contribution
- Exercise and wellbeing reimbursement
- Ongoing training and career development
If you enjoy getting under the bonnet of software, solving problems that genuinely matter to customers and becoming the person people trust when something is not working as expected, this could be a very strong next move.
Disclaimer
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. We are committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications at present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.
Application Support Consultant employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where technical expertise meets customer service excellence. With a strong commitment to employee growth, comprehensive training, and a supportive team culture, this role as a Field Telecoms Engineer provides the opportunity to work on critical infrastructure projects while enjoying the benefits of a competitive salary and company vehicle. Located in Northern Ireland, MCS fosters a diverse and inclusive workplace, ensuring that every team member can thrive and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Consultant
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at MCS Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to MCS Group.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like MCS Group.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like MCS Group that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Consultant
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at MCS Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at MCS Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at MCS Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If MCS Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
