At a Glance
- Tasks: Lead a team of IT specialists, coaching talent and enhancing customer care with AI tools.
- Company: Join MCS Group, a forward-thinking company in Belfast with a hybrid work culture.
- Benefits: Enjoy flexible working, career development opportunities, and a supportive team environment.
- Other info: Be part of a dynamic team focused on growth and excellence.
- Why this job: Shape the future of customer care while driving efficiency and innovation.
- Qualifications: Experience in IT support and leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
MCS Group seeks an IT Customer Support Team Lead in Belfast to join a hybrid, flexible working environment.
You will lead a focused team of around five specialists, coaching and developing talent while partnering with another Team Lead to deliver a seamless service across the wider business.
The role emphasizes ownership of a product area, driving efficiency and shaping how Customer Care evolves, including the adoption of AI-driven tools.
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AI-Powered IT Customer Care Team Lead (Hybrid) employer: MCS Group
MCS Group is an exceptional employer, offering a dynamic work environment where technical expertise meets customer service excellence. With a strong commitment to employee growth, comprehensive training, and a supportive team culture, this role as a Field Telecoms Engineer provides the opportunity to work on critical infrastructure projects while enjoying the benefits of a competitive salary and company vehicle. Located in Northern Ireland, MCS fosters a diverse and inclusive workplace, ensuring that every team member can thrive and contribute meaningfully.
