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- Tasks: Lead IT service delivery and manage supplier relationships in a dynamic environment.
- Company: Join a forward-thinking public sector organisation undergoing exciting IT transformation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional development.
- Why this job: Shape the future of IT services while driving operational excellence and innovation.
- Qualifications: Experience in IT service delivery, management skills, and ITIL certification required.
- Other info: This role offers a chance to influence digital strategy and improve service quality.
The predicted salary is between 62637 - 66243 £ per year.
Now Hiring: Service Delivery Manager
Location: Belfast, Hybrid | Full-Time | Permanent
Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service Delivery Manager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered across the organisation – with a strong focus on supplier and contract management as they transition to a more outsourced infrastructure model.
The successful candidate will work closely with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You\’ll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions.
Key Responsibilities Include:
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Overseeing day-to-day IT service operations and the service desk
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Managing supplier performance, contracts, and relationships
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Leading internal ICT support staff with a focus on mentoring and development
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Supporting infrastructure improvement projects and service transitions
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Championing IT security, compliance, and continuous improvement
Essential Criteria:
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Experience in a similar IT service delivery role with management experience
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ITIL Foundation certification (or above)
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Strong technical background in Microsoft 365, Active Directory, and Windows Server
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Experience managing outsourced IT providers and holding them to account via SLAs/KPIs
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Proven ability to lead teams, influence stakeholders, and drive service improvements
Desirable: Experience with SQL Server, Cyber Essentials Plus, procurement processes, or working within a hybrid/outsourced IT environment.
This is a fantastic opportunity to shape service delivery within a forward-thinking organisation, supporting both operational excellence and long-term digital strategy.
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
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A few days ago BBBH59123 Service Delivery Manager (Public Sector) £62637.00 - £66243.00 per ann[...] employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land A few days ago BBBH59123 Service Delivery Manager (Public Sector) £62637.00 - £66243.00 per ann[...]
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role requires a solid understanding of service delivery frameworks. Consider joining relevant online forums or groups where you can discuss best practices and gain insights from experienced professionals.
✨Tip Number 2
Network with current or former Service Delivery Managers in the public sector. Reach out on LinkedIn or attend industry events to learn about their experiences and gather tips on how to excel in this specific environment.
✨Tip Number 3
Brush up on your technical skills, particularly in Microsoft 365, Active Directory, and Windows Server. Consider taking short courses or certifications that can enhance your knowledge and demonstrate your commitment to staying current in the field.
✨Tip Number 4
Prepare to discuss your experience managing supplier relationships and performance metrics. Think of specific examples where you've successfully held providers accountable through SLAs and KPIs, as this will be crucial in the interview process.
We think you need these skills to ace A few days ago BBBH59123 Service Delivery Manager (Public Sector) £62637.00 - £66243.00 per ann[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery and management. Emphasise your familiarity with Microsoft 365, Active Directory, and Windows Server, as well as any experience managing outsourced IT providers.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Discuss how your previous roles have prepared you for overseeing IT service operations and managing supplier performance.
Highlight Certifications: Clearly mention your ITIL Foundation certification (or above) in your application. If you have additional certifications or training related to IT security or compliance, be sure to include those as well.
Showcase Leadership Skills: Provide examples of how you've led teams and influenced stakeholders in past roles. This is crucial for demonstrating your ability to mentor internal ICT support staff and drive service improvements.
How to prepare for a job interview at MCS Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Delivery Manager, especially in the context of IT transformation. Familiarise yourself with supplier and contract management, as well as the importance of SLAs and KPIs.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background, particularly with Microsoft 365, Active Directory, and Windows Server. Highlight any relevant experience managing outsourced IT providers and how you've held them accountable in previous roles.
✨Demonstrate Leadership Abilities
Since this role involves leading a small in-house technical support team, be ready to share examples of how you've successfully led teams in the past. Discuss your mentoring style and how you've influenced stakeholders to drive service improvements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage service delivery challenges. Think of specific examples from your past experiences where you improved service operations or handled difficult supplier relationships.
