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- Tasks: Provide top-notch IT services and troubleshoot issues for diverse clients.
- Company: Join Ionic IT, a dynamic Managed Service provider in Northern Ireland.
- Benefits: Enjoy a competitive salary, funded training, and private healthcare from day one.
- Why this job: Accelerate your career with exposure to exciting technologies and growth opportunities.
- Qualifications: Proven troubleshooting skills at a second-line level and a valid driver's licence required.
- Other info: Contact Stuart Kennedy for more details or to explore other job opportunities.
The predicted salary is between 30000 - 40000 £ per year.
MCS Group is proud to partner with one of the most exciting Managed Service providers in Northern Ireland as they embark upon an ambitious period of growth, Ionic IT. Working with a fantastic array of clients, you will gain invaluable exposure to various technologies that will accelerate your career providing you with career development and progression opportunities as they grow their customer base and evolve their team to meet those needs.
Why this role could be ideal for you:
- Salary DOE - circa - £35k-£40k
- A growing company that will invest in your professional development
- Work across an exciting array of client technologies
- Avail of fully funded training certifications
- Get access to private health care from day one
The role:
- You will provide first-in-class IT services and expertise to an exciting array of clients
- Primarily look after client visits and installs, deployment and configuration
- Troubleshoot various IT issues across applications and infrastructure at a 2nd line level
- Ensure your clients are protected and trained in terms of cyber security
- Continually improve your knowledge of IT
Needed to succeed:
- A tenacious/proven troubleshooting ability at a second-line level
- A determined approach to your work and the skills to resolve a range of IT issues
- A valid driver's licence
What could set you apart from others:
- A proven managed service provider background
- Outstanding IT troubleshooting skills that can be evidenced
- A willingness to provide first-in-class IT expertise, to a phenomenal array of clients
5 May 2025 BBBH57133 Second/Third Line Field Engineer £35000.00 - £40000.00 per annum + Progres[...] employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
s.kennedy@mcsgroup.jobs
StudySmarter Expert Advice 🤫
We think this is how you could land 5 May 2025 BBBH57133 Second/Third Line Field Engineer £35000.00 - £40000.00 per annum + Progres[...]
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description. Research Ionic IT and their client base to understand the types of systems and services they provide, which will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Highlight your troubleshooting skills by preparing examples of past experiences where you've successfully resolved IT issues. Be ready to discuss these scenarios in detail, as demonstrating your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Ionic IT on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your commitment to professional development. Since the role offers training certifications, be ready to express your enthusiasm for continuous learning and how you plan to leverage these opportunities to benefit both yourself and the company.
We think you need these skills to ace 5 May 2025 BBBH57133 Second/Third Line Field Engineer £35000.00 - £40000.00 per annum + Progres[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Second/Third Line Field Engineer. Emphasise your troubleshooting abilities and any previous work with managed service providers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your commitment to providing first-class service. Mention specific technologies you have worked with and how they relate to the role.
Highlight Certifications: If you have any IT certifications, especially those related to cybersecurity or troubleshooting, make sure to include them in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MCS Group
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've successfully resolved IT issues in the past. Highlight your second-line troubleshooting experience and any relevant scenarios that demonstrate your problem-solving abilities.
✨Demonstrate Your Client-Focused Approach
Since the role involves working with a variety of clients, emphasise your commitment to providing excellent customer service. Share experiences where you went above and beyond to ensure client satisfaction.
✨Familiarise Yourself with Cyber Security Practices
Given the importance of cyber security in this role, brush up on current best practices and be ready to discuss how you would educate clients about protecting their systems. This shows your proactive approach to IT services.
✨Express Your Willingness to Learn
Ionic IT values professional development, so convey your eagerness to learn and grow within the company. Mention any certifications or training you are interested in pursuing to enhance your skills further.
