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- Tasks: Provide on-site 2nd line tech support and manage desktop/audio-visual hardware.
- Company: Join a dynamic IT department focused on professional service and innovation.
- Benefits: Enjoy a competitive salary, extensive benefits, flexi time, and early finishes on Fridays.
- Why this job: Be the go-to tech guru, solve problems, and grow your career in a supportive environment.
- Qualifications: 3+ years in IT support, experience with Microsoft products, and knowledge of network systems required.
- Other info: Availability for unsocial hours may be necessary; proactive improvement is encouraged.
The predicted salary is between 28800 - 42000 £ per year.
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Deliver on-site, specialised 2nd line technical support and desktop and audio-visual hardware management.
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Serve as a representative of the IT department, providing professional and efficient service to colleagues.
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Act as a primary contact for technical issues, ensuring timely incident resolution.
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Liaise with third-party vendors for technical support and asset management.
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Meet service level agreements (SLAs) effectively.
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Follow company processes, including change and problem management.
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Maintain comprehensive documentation in line with updates and maintenance activities.
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Stay informed on current technology developments.
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Be available for unsocial hours when necessary.
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Strong alignment with the company’s core values and competencies.
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At least 3 years of experience delivering, maintaining, and supporting IT systems both remotely and on-site, including project delivery.
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Experience with Microsoft products: Windows 10 & 11, Office 365, SCCM, and Intune.
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Knowledge of network routing, switching, and patching.
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Experience with VOIP telephony configuration and support.
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Proactive in implementing and documenting improvements.
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Competitive salary DOE.
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Onsite working.
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Extensive benefits package
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Flexi Time.
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Progression Opportunities.
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Early Finish on a Friday.
If you want to find out more about the role and the company click APPLY NOW or contact Specialist IT Recruitment Consultant Aaron Pyper on 902 or email s, 10th Floor,
The Ewart,
3 Bedford St,
Belfast,
BT2 7EP
2nd Line Support Engineer employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10 & 11, Office 365, SCCM, and Intune. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have with VOIP telephony configuration and support. If you can share specific examples of how you've resolved technical issues in this area, it will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your approach to maintaining documentation and following company processes. Being able to articulate how you ensure compliance with SLAs and manage incidents effectively will show that you align with the company's operational standards.
✨Tip Number 4
Since the role may require availability during unsocial hours, be ready to address your flexibility and willingness to adapt your schedule. This shows your commitment to providing excellent service and support to your colleagues.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 2nd Line Support Engineer position. Highlight key responsibilities and required skills, such as experience with Microsoft products and VOIP telephony.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT support, particularly focusing on your 3+ years of experience and any specific projects you've delivered. Mention your familiarity with Windows 10 & 11, Office 365, SCCM, and Intune.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your technical skills and your ability to provide professional service. Discuss your proactive approach to problem-solving and how you align with the company's core values.
Highlight Your Availability: Since the role requires availability for unsocial hours, make sure to mention your flexibility in your application. This shows your commitment to meeting the company's needs.
How to prepare for a job interview at MCS Group
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft products like Windows 10 & 11, Office 365, SCCM, and Intune. Highlight specific instances where you've successfully resolved technical issues or implemented improvements.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled complex technical problems in the past. Emphasize your ability to meet service level agreements (SLAs) and your proactive approach to incident resolution.
✨Familiarize Yourself with Company Values
Research the company's core values and competencies. During the interview, align your answers to reflect these values, showcasing how you embody them in your work.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
