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- Tasks: Join a supportive team to provide 2nd line IT support and troubleshoot user issues.
- Company: Be part of a family-owned company with a collaborative and dynamic culture.
- Benefits: Enjoy hybrid working, flexible shifts, and opportunities for technical progression.
- Why this job: Gain exposure to diverse technologies and advance your skills in a friendly environment.
- Qualifications: Must have 2+ years of experience in 2nd line support and strong troubleshooting skills.
- Other info: Occasional travel to the UK mainland for on-site support may be required.
The predicted salary is between 28800 - 42000 £ per year.
We are proud to partner with a rapidly growing company seeking to add an experienced 2nd Line Support Engineer to their team. You will be joining a busy but supportive environment, gaining exposure to a range of technologies deployed both here in Northern Ireland and across Great Britain. This business remains family-owned, fostering a collaborative and dynamic culture. In it for you Salary dependant upon experience Hybird working- 3 days on the Belfast office Flexible shift work form 8am – 5:30pm Supportive team that will allow you to progress technically The Role: Provide 2nd line support by managing the help desk and addressing user issues. Occasionally travel to the UK mainland to provide on-site and hardware support (note: travel is infrequent). Demonstrate proficiency in technologies including Active Directory, MS Exchange, Office 365 and networking principles. Work within a small, supportive team and gain exposure to 3rd-line escalations to build on your help desk skills. About You: Experience: At least 2 years of experience as a 2nd Line Support Engineer in a busy internal support environment or MSP background. Technical Skills: Strong troubleshooting skills in Active Directory, MS Exchange, Office 365, and networking. Soft Skills: A friendly, professional, and approachable attitude with an appreciation for the service-oriented nature of IT support. Communication: Ability to interact with company owners, directors, and senior managers confidently. Motivation: Eager to apply your troubleshooting skills in a new and challenging environment while learning and growing professionally. Requirements: A valid driver's license due to the travel aspect of the role. To speak in absolute confidence about these opportunities please send an up to date CV via the link provided or contact Andrew McKnight, Specialist recruiter at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs Skills: 2nd line support engineer l2 tier 2 support service desk analyst
2nd line Support Engineer employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Active Directory, MS Exchange, and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your experience in a busy internal support environment or MSP background during your conversations. Be ready to share specific examples of how you've successfully managed user issues and provided excellent service.
✨Tip Number 3
Showcase your soft skills by demonstrating a friendly and professional demeanor in all interactions. Practice articulating your thoughts clearly, especially when discussing technical issues with non-technical stakeholders.
✨Tip Number 4
Be prepared to discuss your motivation for applying to this role. Express your eagerness to learn and grow within a supportive team environment, and mention how you can contribute to the collaborative culture of the company.
We think you need these skills to ace 2nd line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Support Engineer. Focus on your troubleshooting skills in Active Directory, MS Exchange, Office 365, and networking principles. Use specific examples to demonstrate your expertise.
Craft a Strong Cover Letter: Write a cover letter that reflects your motivation for applying to this role. Emphasize your eagerness to work in a supportive team environment and your ability to communicate effectively with senior management.
Highlight Relevant Experience: In your application, clearly outline your previous roles and responsibilities in a busy internal support environment or MSP background. Mention any specific achievements or projects that showcase your technical skills.
Showcase Soft Skills: Don't forget to mention your soft skills! Highlight your friendly and professional attitude, as well as your appreciation for the service-oriented nature of IT support. This will help you stand out as a candidate who fits well within their collaborative culture.
How to prepare for a job interview at MCS Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, MS Exchange, Office 365, and networking principles. Provide specific examples of how you've successfully troubleshooted issues in these areas.
✨Demonstrate Your Soft Skills
Highlight your friendly and professional attitude during the interview. Share instances where you effectively communicated with users or team members, showcasing your service-oriented approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios related to 2nd line support, focusing on your thought process and troubleshooting steps.
✨Express Your Motivation to Learn
Convey your eagerness to grow professionally and tackle new challenges. Discuss how you plan to leverage this role to enhance your skills and contribute to the team's success.
