At a Glance
- Tasks: Be the go-to person for client queries and troubleshoot software issues.
- Company: Fast-growing tech business transforming global organisations with innovative software.
- Benefits: Hybrid working, competitive salary, and clear progression opportunities.
- Other info: Great team culture where your ideas truly matter.
- Why this job: Join a supportive team and make a real impact in tech support.
- Qualifications: Experience in technical support, strong Excel skills, and a curious mindset.
The predicted salary is between 35000 - 40000 £ per year.
MCS Group is working exclusively with a fast-growing business that's helping global organisations improve their business processes and reporting through their innovative software platform. Their software is used by high-profile organisations worldwide, and our client is properly scaling due to demand for their technology. They're now looking for a Technical Support Analyst with exposure to SQL to join their client support team. This is a brilliant opportunity for someone who enjoys problem-solving, troubleshooting, working with data, and building strong client relationships in a modern tech environment.
What you'll be doing:
- Acting as the first point of contact for client queries and incidents on the software platform
- Logging, prioritising and resolving support tickets in line with SLAs
- Troubleshooting issues and working closely with internal teams to find solutions
- Communicating clearly with clients via email, phone and video
- Supporting onboarding, training sessions and webinars
- Contributing to knowledge base articles and continuous improvement
What they're looking for:
- Experience with service desk tools (e.g. Zendesk, Jira, Freshdesk)
- Strong Excel skills and an interest in data (SQL is a bonus)
- Previous experience in technical support or software support - ideally +1 year
- Clear communicator who can explain technical issues simply
- Naturally organised, detail-focused and calm under pressure
- Curious mindset with a willingness to learn and develop
Why it's worth a conversation:
- Hybrid working (circa 2-3 days per week) with a great team culture
- Clear progression opportunities in a scaling tech business
- A supportive environment where your ideas and development genuinely matter
Up to £30,000 depending on experience. All conversations will be treated in the strictest of confidence.
Technical Support Analyst (SQL) employer: MCS Group | Your Specialist Recruitment Consultancy
Join a well-established Managed Service Provider in County Tyrone, where you will be part of a friendly and collaborative team that values customer service and technical excellence. With opportunities for ongoing development and exposure to Level 2 responsibilities, this role is perfect for those looking to grow their IT support career in a supportive environment. Enjoy a competitive salary and the chance to work alongside experienced engineers dedicated to your professional growth.
Contact Details:
MCS Group | Your Specialist Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst (SQL)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MCS Group | Your Specialist Recruitment Consultancy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MCS Group | Your Specialist Recruitment Consultancy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Analyst (SQL)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MCS Group | Your Specialist Recruitment Consultancy:Your cover letter is your chance to shine! Tell us why you want to work at MCS Group | Your Specialist Recruitment Consultancy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MCS Group | Your Specialist Recruitment Consultancy!
How to prepare for a job interview at MCS Group | Your Specialist Recruitment Consultancy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
