At a Glance
- Tasks: Lead retail strategy and enhance client experiences at Lunn's Jewellers.
- Company: Join Lunn's, Northern Ireland's premier jeweller with a rich heritage since 1954.
- Benefits: Enjoy competitive salary, health insurance, generous leave, and staff discounts.
- Other info: Opportunity to influence growth beyond Northern Ireland in a prestigious brand.
- Why this job: Be part of a values-driven team shaping the future of luxury retail.
- Qualifications: 10+ years in luxury retail leadership; strong commercial and communication skills required.
The predicted salary is between 48000 - 84000 £ per year.
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Head of HR, Sales, Marketing and Legal Recruitment at MCS Group | 02896 935519 |
Retail Director - Lunn\'s Jewellers - Belfast
MCS Group is proud to be exclusively partnering with Lunn\'s Jewellers, Northern Ireland\'s most prestigious jeweller, as they seek to appoint a Retail Director on a full-time, permanent basis.
This is an exceptional opportunity for an experienced, values-led retail leader to join a heritage brand at a pivotal stage in its growth journey. As a key member of the senior leadership team, you will not only drive the brand\'s commercial success but help shape the client, brand partner, and colleague experience across all touchpoints.
About Lunn\'s Jewellers
Founded in 1954, Lunn\'s Jewellers has been a cornerstone of Northern Ireland\'s luxury retail landscape for over three generations. From its historic base in Queen\'s Arcade, Belfast, Lunn\'s has grown to include showrooms in Victoria Square and Shipquay Street, along with dedicated brand boutiques including Rolex, Omega, Tudor, Breitling and TAG Heuer.
Renowned for its world-class selection of fine jewellery and watches, Lunn\'s is more than a destination - it\'s a family business that places people at the heart of everything it does. With a deep-rooted commitment to excellence, humility, and client care, this is a business where you can make a lasting impact.
As Lunn\'s looks to the future, there are exciting longer-term growth ambitions beyond Northern Ireland - and this role will play a defining part in realising them.
The Opportunity
As Retail Director, you will be responsible for the overall retail and client experience at Lunn\'s. You will develop and execute a compelling retail strategy to achieve key business objectives - driving revenue growth across all channels, increasing customer loyalty, strengthening global brand partnerships, and ensuring the continued success of Lunn\'s own brand.
You will work closely with the Strategy & Operations team and your direct reports to implement impactful sales initiatives, oversee retail operations, and foster a high-performing, cross-functional culture - all through a client-first mentality.
As a senior leader, you will be a cultural and values fit for Lunn\'s - someone who builds and maintains outstanding relationships across the board: with the executive team, colleagues, clients, and brand partners alike. You will lead with humility and integrity, always putting people first - whether that\'s our customers or our colleagues.
Your leadership will play a pivotal role in maintaining the Lunn\'s brand\'s prestigious reputation, while helping to expand its presence both within and beyond Northern Ireland.
Key Responsibilities:
- Develop and deliver a high-impact retail strategy aligned with business goals
- Lead and inspire the sales function across all locations and channels
- Build and nurture strong relationships with international luxury brand partners
- Drive operational excellence and ensure a consistently exceptional client journey
- Work cross-functionally with senior leaders in Buying, HR, Commercial, and Marketing
- Analyse performance, report to the board, and identify areas for commercial growth
- Explore new market opportunities, including VIP clients, gifting, and international channels
- Champion people-first leadership and embed Lunn\'s values at every level of the business
- Act as a trusted deputy to the Managing Director and play a full role on the board
The Person
To succeed in this pivotal role, you will bring a strong mix of leadership, commercial acumen, and a deep understanding of the luxury customer experience.
- Minimum of 10 years\' sales leadership experience in a luxury retail or premium product business - ideally within the jewellery or fashion industry
- Proven track record in leading cross-functional teams and achieving ambitious revenue and growth targets
- Experience managing multi-channel sales strategies , including retail, e-commerce, and wholesale
- Strong commercial awareness with the ability to interpret data, lead with insight, and make strategic decisions
- A confident and influential communicator who can build relationships with internal teams, brand partners, and clients
- A collaborative and humble leader with the grit and resilience to drive continuous improvement
- Someone who sets the tone, leads by example, and always does the right thing
- A cultural fit for Lunn\'s - warm, people-first, with a clear passion for customer excellence
- A Bachelor\'s degree in Business, Marketing, or a related field (MBA a plus)
What\'s on Offer?
- Highly competitive salary
- Health Shield & Private Medical Insurance - Provided from Day 1
- Bupa health check every two years
- Death in Service
- Contributory pension scheme
- 33 days annual leave + your birthday off
- Cycle to Work Scheme
- Car park pass during working hours (Belfast-based)
- 30% discount on A-Link with Translink
- Staff discount on selected luxury products
- The rare opportunity to help lead the future of one of Northern Ireland\'s most iconic and values-led luxury brands
To apply for this outstanding opportunity, please forward an updated CV today. If you would like to discuss the Retail Director role in more detail, please contact Ryan Calvert , Head of HR, Sales & Marketing at MCS Group on 02890 235456 or .
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Not all agencies are the same…MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Industries
Retail Luxury Goods and Jewelry
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#J-18808-LjbffrRetail Director - Luxury Retail in Belfast employer: MCS Group | Your Specialist Recruitment Consultancy
Lunn's Jewellers is an exceptional employer, offering a unique opportunity to lead one of Northern Ireland's most prestigious luxury brands. With a strong commitment to employee well-being, the company provides competitive salaries, comprehensive health benefits, and generous annual leave, all within a warm, people-first culture that values integrity and excellence. As part of a heritage brand with ambitious growth plans, employees can expect meaningful career development and the chance to make a lasting impact in the luxury retail sector.
Contact Details:
MCS Group | Your Specialist Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Director - Luxury Retail in Belfast
✨Tip Number 1
Research Lunn's Jewellers thoroughly. Understand their brand values, history, and current market position. This knowledge will help you tailor your conversations and demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Network with professionals in the luxury retail sector. Attend industry events or connect with current or former employees of Lunn's on platforms like LinkedIn. Building these relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with Lunn's people-first approach. Be ready to share specific examples of how you've successfully led teams in the past, particularly in luxury retail settings.
✨Tip Number 4
Familiarise yourself with the latest trends in luxury retail and customer experience. Being able to speak knowledgeably about these topics will show that you're not only qualified but also forward-thinking and ready to contribute to Lunn's growth.
We think you need these skills to ace Retail Director - Luxury Retail in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in luxury retail and leadership roles. Emphasise your achievements in driving revenue growth and building strong relationships with brand partners.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for the luxury retail sector and aligns with Lunn's values. Discuss how your leadership style and experience can contribute to their growth ambitions.
Showcase Your Understanding of the Brand:Demonstrate your knowledge of Lunn's Jewellers and its heritage in your application. Mention specific aspects of their business model or values that resonate with you and how you can enhance their client experience.
Highlight Cross-Functional Leadership Skills:Since the role involves working with various teams, emphasise your experience in leading cross-functional teams. Provide examples of how you've successfully collaborated with different departments to achieve business objectives.
How to prepare for a job interview at MCS Group | Your Specialist Recruitment Consultancy
✨Showcase Your Leadership Style
As a Retail Director, your leadership style is crucial. Be prepared to discuss how you inspire and motivate teams, especially in a luxury retail environment. Share specific examples of how you've built strong relationships with colleagues and brand partners.
✨Demonstrate Commercial Acumen
Highlight your understanding of the luxury market and your experience in driving revenue growth. Be ready to discuss past strategies you've implemented that led to increased sales and customer loyalty, particularly in multi-channel environments.
✨Emphasise People-First Leadership
Lunn's values a people-first approach, so be sure to convey your commitment to client care and colleague well-being. Discuss how you've embedded these values in your previous roles and how you plan to do the same at Lunn's.
✨Prepare for Cultural Fit Questions
Cultural fit is key for this role. Familiarise yourself with Lunn's heritage and values, and be ready to explain how your personal values align with theirs. Share stories that reflect your humility, integrity, and passion for customer excellence.
