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- Tasks: Provide front-line IT support and troubleshoot hardware/software issues for a hybrid workforce.
- Company: Join a global leader in cybersecurity with a diverse and innovative culture.
- Benefits: Earn £14.50/hour, enjoy flexible hours, and potential for full-time transition.
- Other info: On-site role in Reading with opportunities for career growth and development.
- Why this job: Make a real impact by supporting cutting-edge technology in a fast-paced environment.
- Qualifications: 2-3 years of technical support experience and proficiency in Mac OS and Windows.
The predicted salary is between 30000 - 30000 £ per year.
MCS has partnered with a global leader in the next-generation cybersecurity space. Trusted by the Fortune 100, they focus on protecting a company's greatest asset and biggest security risk: its people. With a culture built on diversity, honesty, and initiative, they provide a collaborative environment where meaningful innovation helps manage today's most significant digital threats.
We are seeking a motivated IT Support Specialist to join a global technical support team. This is a high-impact, part-time opportunity designed to provide front-line support for corporate infrastructure in a fast-paced environment. You will be the "boots on the ground," addressing technical hurdles for a hybrid workforce and ensuring optimal workstation performance across both PC and Mac platforms.
Day-to-Day Responsibilities
- Technical Troubleshooting: Provide timely support for hardware and software issues (in-person, phone, or email), specifically focusing on VPN (Global Protect), Intune (Windows), and Jamf (Mac).
- Lifecycle Management: Build and deploy new systems (PC/Mac), handle employee onboarding/offboarding, and manage asset returns.
- Asset Control: Maintain hardware inventory using Asset Sonar and manage equipment bookings.
- Operational Support: Conduct weekly checks of AV/Conference rooms and coordinate with vendors on facility issues like wiring or UPS battery tests.
What You Bring to the Team
- Experience: Approximately 2-3 years of technical support experience in a fast-moving corporate environment.
- OS Proficiency: Substantial experience supporting Apple Mac OS and Windows; familiarity with Linux is a plus.
- Systems Knowledge: Familiarity with ticketing systems (Jira preferred) and endpoint management tools like Intune or Jamf.
- Soft Skills: A customer-focused attitude with the ability to build rapport and trust quickly with team members and end-users in a "walk-in ticket" environment.
Working Arrangements & Benefits
- Locations: On-site availability required in Reading (16 hours/week, Tuesdays & Thursdays initially).
- Flexibility: While starting as a part-time role, there is significant potential for increased hours and a transition into a full-time position as the organisation continues to grow and expand its Reading office.
- Duration: Initially for 6-12 months with strong potential for additional hours or conversion to join their Global Service Desk team.
- Rate of Pay: £14.50/h PAYE | Paid Weekly.
- Starting: ASAP. No travel/Weekend or on-call work.
MCS Group is committed to Equality, Diversity, and Inclusion for all. If you have a disability that requires a reasonable adjustment at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Part-Time On-Site IT Support in Reading employer: MCS Group | Your Specialist Recruitment Consultancy
Contact Detail:
MCS Group | Your Specialist Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time On-Site IT Support in Reading
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical troubleshooting skills! Since this role involves hands-on support, brush up on common hardware and software issues. You might even want to run through some mock scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They can provide valuable insights that could give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Part-Time On-Site IT Support in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Mac and Windows systems. We want to see how your skills match the job description, so don’t be shy about showcasing your technical troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. We love seeing candidates who are genuinely excited about joining our team and contributing to a collaborative environment.
Showcase Your Soft Skills: Don’t forget to mention your customer-focused attitude and ability to build rapport. In a fast-paced environment like ours, being able to connect with team members and end-users is key, so let us know how you excel in this area!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at MCS Group | Your Specialist Recruitment Consultancy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and Mac OS, as well as the specific tools mentioned in the job description like VPN (Global Protect), Intune, and Jamf. Being able to discuss these technologies confidently will show that you're ready to hit the ground running.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about specific scenarios where you provided support, whether in person or remotely, and how you resolved them. This will demonstrate your problem-solving abilities and customer-focused attitude.
✨Familiarise Yourself with the Company Culture
Since the company values diversity, honesty, and initiative, think about how you can reflect these qualities in your responses. Be ready to discuss how you’ve contributed to a collaborative environment in previous roles, as this aligns with their culture.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for asset management, or how they handle onboarding/offboarding processes. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.