At a Glance
- Tasks: Lead a service desk team and tackle complex IT issues hands-on.
- Company: Established professional services organisation in Belfast city centre.
- Benefits: Competitive salary, hybrid working after probation, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and occasional travel.
- Why this job: Make a real impact by improving IT services and supporting users across multiple locations.
- Qualifications: Five years of IT support experience and strong Microsoft skills required.
The predicted salary is between 40000 - 45000 £ per year.
IT Service Delivery Manager
Belfast city centre | £40,000-£45,000 | Full-time permanent
MCS Group is working with an established professional services organisation to recruit an IT Service Delivery Manager.
This is a hands-on role combining leadership of a small service desk with technical support, service improvement and technology projects.
Reporting directly to the IT Director, you will lead a service desk team and coach colleagues, help resolve complex issues and ensure users across office and remote locations receive an effective, approachable IT service.
The role
- Lead the IT Service Desk, coach colleagues and provide hands-on support for complex technical issues.
- Manage incidents, changes and service requests, monitor service levels and report on performance.
- Improve support processes and documentation, resolve recurring issues and contribute to technology projects.
- Coordinate IT support for starters, movers and leavers, maintain asset records and liaise with suppliers.
- Support business applications, including document management and digital dictation systems.
- Contribute to information security through access controls, vulnerability remediation, security awareness and Cyber Essentials and ISO 27001 activities.
- What you will bring
- Ideally five or more years of IT support experience, with strong Microsoft skills and a practical approach to troubleshooting
- Experience supporting users across multiple locations and remote working environments.
- The ability to guide and coach colleagues, prioritise work, delegate effectively and recognise when to escape.
- Clear communication, good organisation and an approachable, customer-focused manner.
- ITIL knowledge or equivalent service management experience would be an advantage.
- Working arrangements
- The role is based in Belfast city centre, with five days in the office during the initial six-month probation period.
- After probation, hybrid working is available with one day per week working from home
- Occasional travel to other offices and flexibility for maintenance, projects or significant incidents outside normal working hours will be required.
IT Service Delivery Manager employer: MCS Group | Your Specialist Recruitment Consultancy
Simon Community is an exceptional employer dedicated to ending homelessness, offering a unique opportunity for the Head of Technology & Digital Transformation to make a significant social impact. With a strong commitment to values such as trustworthiness and determination, employees benefit from a supportive work culture that fosters collaboration and innovation. Located in Belfast, the role provides hybrid working options and ample opportunities for professional growth, allowing you to lead meaningful change while enhancing the lives of those in need.
Contact Details:
MCS Group | Your Specialist Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager
✨Join the IT Consultancy Buzz
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Create a personal project or case study relevant to the challenges MCS Group | Your Specialist Recruitment Consultancy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to MCS Group | Your Specialist Recruitment Consultancy
Let's not forget to apply directly through the MCS Group | Your Specialist Recruitment Consultancy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MCS Group | Your Specialist Recruitment Consultancy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MCS Group | Your Specialist Recruitment Consultancy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MCS Group | Your Specialist Recruitment Consultancy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
