At a Glance
- Tasks: Support a SaaS platform, troubleshoot issues, and analyse data for global organisations.
- Company: Growing software company with a focus on innovative solutions.
- Benefits: Hybrid working, excellent benefits package, and clear career growth opportunities.
- Why this job: Join a dynamic team and enhance your technical skills while making a real impact.
- Qualifications: Experience in helpdesk support and strong analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
MCS Group | Your Specialist Recruitment Consultancy is partnering with a growing software company to hire a Helpdesk Support Analyst. You will support a SaaS platform used by global organisations, working with senior finance stakeholders to understand problems, analyze data and troubleshoot issues.
The role offers hybrid working (2–3 days in the Belfast office), an excellent benefits package and clear opportunities to grow within the software support function as you develop technical skills.
Data-Driven Helpdesk Analyst (SQL) - Hybrid SaaS Support employer: MCS Group | Your Specialist Recruitment Consultancy
Join a well-established Managed Service Provider in County Tyrone, where you will be part of a friendly and collaborative team that values customer service and technical excellence. With opportunities for ongoing development and exposure to Level 2 responsibilities, this role is perfect for those looking to grow their IT support career in a supportive environment. Enjoy a competitive salary and the chance to work alongside experienced engineers dedicated to your professional growth.
Contact Details:
MCS Group | Your Specialist Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Data-Driven Helpdesk Analyst (SQL) - Hybrid SaaS Support
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at MCS Group | Your Specialist Recruitment Consultancy or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to MCS Group | Your Specialist Recruitment Consultancy.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like MCS Group | Your Specialist Recruitment Consultancy.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like MCS Group | Your Specialist Recruitment Consultancy that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Data-Driven Helpdesk Analyst (SQL) - Hybrid SaaS Support
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at MCS Group | Your Specialist Recruitment Consultancy.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at MCS Group | Your Specialist Recruitment Consultancy and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at MCS Group | Your Specialist Recruitment Consultancy
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If MCS Group | Your Specialist Recruitment Consultancy uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
