Client Services Manager - Social Care

Honeycomb is delighted to partner with a Global Training & Consultancy firm to recruit for a Client Services Manager to join their high performing team based in Befast. The role is full time, permanent and remote working. It is an important role for the company as it is the first point of contact for clients through a number of communication portals. Our client is a Global Training & Consultancy business that operates within the Cybersecurity network. They partner will businesses throughout the globe to deliver bespoke training and offer consultancy services on security architectural framework. The Client Services Manager will be the main point of contact for all client inquires, covering phone, email, LinkedIn and website. Customer Management & Support Arrange any necessary visa documentation to enable clients to attend training Understand client needs to tailor training solutions/quotations. Schedule training sessions based on client and Instructor availability. Relationship Management Identify opportunities to cross-sell or upsell other training products. Instructor support, provide instructors with session details, travel etc Feedback and Quality Assurance ~ Collate and analyse feedback from all training participants, ensuring training standards are met consistently. Provide weekly internal report on training numbers to the business and partners Work closely with Management to design annual training and exam schedules for North America, Europe/Africa, UK and Australia. Work with operations on Instructor scheduling to meet both the public and private schedule requirements Provide feedback to improve training offerings based on client input. Professional email, reporting, and proposal writing. Experience in customer success, account management, or project management. Pension contribution ~ Private Medical ~Remote working If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.