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- Tasks: Lead IT service delivery and enhance systems for a luxury jeweller.
- Company: Join Lunn's Jewellers, Northern Ireland's prestigious luxury brand.
- Benefits: Competitive salary, bonus scheme, health insurance, and generous leave.
- Why this job: Be part of a digital transformation in a respected heritage brand.
- Qualifications: Experience in IT service delivery and strong communication skills.
- Other info: Opportunity for career growth in a dynamic, customer-focused environment.
The predicted salary is between 36000 - 60000 £ per year.
MCS Group is proud to be exclusively partnering with Lunn's Jewellers, Northern Ireland's most prestigious luxury jeweller, as they seek to appoint a Service Delivery Manager on a full-time basis. This role will initially be offered on a 12-month fixed-term contract, with a strong likelihood of becoming permanent for the right individual. This is a rare opportunity for an experienced IT professional to take ownership of IT service delivery within a highly respected, heritage luxury brand at a key point in its digital transformation journey.
Founded in 1954, Lunn's Jewellers has been a cornerstone of Northern Ireland's luxury retail landscape for over three generations. Renowned for representing many of the world's most prestigious watch and jewellery brands, Lunn's is a family-owned business that places people, relationships and excellence at the heart of everything it does. As Lunn's continues to invest in its systems, infrastructure and digital capabilities, this role will play a critical part in ensuring technology enables a world-class client experience.
As Service Delivery Manager, you will be the primary point of contact for IT across the business, operating in a standalone capacity and working closely with senior stakeholders, third-party suppliers and managed service providers. Lunn's is currently undergoing a significant systems journey, including:
- A CRM platform in Salesforce
- Migration from Epicor ERP to Microsoft Dynamics Business Central
- A full Microsoft-stack environment
- Ongoing optimisation of EPOS, eCommerce and business systems
You will ensure these systems are delivered, supported and continuously improved in a secure, compliant and business-focused manner. This is a highly visible role, requiring a polished, professional approach and the ability to translate technical concepts into clear, non-technical language for stakeholders across the business.
Responsibilities:
- Act as the main on-site point of contact for all IT-related matters across the business
- Manage and coordinate third-party IT suppliers and MSPs, ensuring high-quality service delivery
- Oversee the running, optimisation and enhancement of core IT systems
- Support and embed the rollout of Microsoft technologies including Intune and Defender
- Ensure strong IT governance, security and data management practices, including GDPR compliance
- Own IT asset management, licensing and supplier contracts
- Support IT-related projects, system upgrades and integrations with key brand partners
- Communicate effectively with senior stakeholders, translating technical issues into business impact
- Maintain a structured, calm and service-led approach to IT operations in a customer-facing environment
Essential Experience & Skills:
- Proven experience in IT service delivery, IT operations or IT leadership within a standalone or SME environment
- Strong supplier and third-party vendor management experience
- Exposure to Microsoft-based environments and business systems (ERP / CRM)
- Excellent communication skills, with the ability to engage confidently with non-technical stakeholders
- A professional, polished approach suited to a luxury retail environment
- Highly organised, self-managed and comfortable working within a clearly defined remit
Desirable:
- Experience within retail, hospitality or customer-facing environments
- Exposure to Dynamics Business Central, Salesforce or ERP migrations
- Strong Excel and reporting skills
Benefits:
- Highly competitive salary
- Excellent bonus scheme
- Health Shield & Private Medical Insurance - Provided from Day 1
- Bupa health check every two years
- Contributory pension scheme
- 33 days annual leave + your birthday off
- Cycle to Work Scheme
- Car park pass during working hours (Belfast-based)
- 30% discount on A-Link with Translink
- Generous colleague purchase scheme
- Staff discount on selected luxury products
- The rare opportunity to help lead the future of one of Northern Ireland's most iconic and values-led luxury brands
To apply for this outstanding opportunity, please forward an updated CV today.
Service Delivery Manager in Belfast employer: MCS Group | Your Specialist Recruitment Consultancy
Contact Detail:
MCS Group | Your Specialist Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Lunn's Jewellers. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching Lunn's Jewellers and their digital transformation journey. Show them you’re not just another candidate; you’re genuinely interested in their brand and how you can contribute to their IT service delivery.
✨Tip Number 3
Practice your communication skills! Since this role requires translating technical jargon into layman's terms, get comfortable explaining complex IT concepts in simple language. Role-play with a friend if you need to!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Delivery Manager in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Manager role. Highlight your IT service delivery experience and any relevant projects you've managed, especially in a luxury or retail environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for Lunn's Jewellers. Share your passion for technology and how you can contribute to their digital transformation journey while maintaining a world-class client experience.
Showcase Your Communication Skills: Since this role requires translating technical jargon into layman's terms, demonstrate your communication prowess in your application. Use clear, concise language and provide examples of how you've effectively communicated with non-technical stakeholders in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track its progress!
How to prepare for a job interview at MCS Group | Your Specialist Recruitment Consultancy
✨Know Your Tech Inside Out
As a Service Delivery Manager, you'll need to be well-versed in IT service delivery and Microsoft technologies. Brush up on your knowledge of CRM platforms like Salesforce and ERP systems such as Dynamics Business Central. Be ready to discuss how you've successfully managed IT operations in the past.
✨Communicate Like a Pro
This role requires you to translate technical jargon into clear language for non-technical stakeholders. Practice explaining complex IT concepts in simple terms. Think about examples from your experience where effective communication made a difference in project outcomes.
✨Showcase Your Supplier Management Skills
You'll be managing third-party suppliers, so come prepared with examples of how you've successfully coordinated with vendors in previous roles. Highlight any challenges you faced and how you overcame them to ensure high-quality service delivery.
✨Emphasise Your Organisational Skills
Being highly organised is crucial in this position. Prepare to discuss how you manage multiple projects and priorities simultaneously. Share specific strategies or tools you use to stay on top of tasks and ensure smooth IT operations.
