National Account Director– Retail TFM Services

UK Wide/Hybrid

Up to £110,000 basic + Performance Bonus + Car Allowance + Private Healthcare + Pension

Lead One of the UK's Largest Retail FM Contracts

Are you ready to take ownership of a nationally significant Total Facilities Management (TFM) portfolio? Our client is seeking an accomplished National Account Director to lead the delivery, commercial performance and strategic development of a flagship retail account worth more than £25 million across 400+ locations nationwide. This is far more than an operational leadership role. You'll be responsible for shaping long-term client strategy, strengthening executive relationships, driving service innovation and identifying opportunities for sustainable contract growth, all while leading one of the organisation's most important customer partnerships.

Reporting directly to the Director of Retail Services, you'll play a key role in influencing business performance while working alongside senior leadership to support continued expansion across the retail sector.

Why This Opportunity?

This is an opportunity to join a growing and ambitious Facilities Management provider with a strong reputation for delivering integrated FM services across complex, multi-site environments. You'll inherit a well-established national account with significant executive visibility, giving you the platform to influence both operational excellence and commercial growth. The business continues to invest heavily in its people, technology and service innovation, creating an environment where experienced leaders are empowered to make decisions, build high-performing teams and shape the future direction of key client relationships. If you're looking for a role where your strategic input genuinely matters, this opportunity offers both autonomy and long-term career progression.

The Role

As National Account Director, you will have full accountability for the operational, commercial and financial success of one of the company's largest retail Facilities Management contracts. Your responsibilities will include:

• Leading the strategic delivery of a £25m+ integrated Facilities Management contract across more than 400 retail locations.
• Managing full P&L responsibility while ensuring commercial performance and contract profitability.
• Building trusted relationships with senior client stakeholders, acting as the executive point of contact.
• Delivering exceptional Hard FM, Soft FM and Total Facilities Management services through a nationally dispersed operational team.
• Driving contract retention, customer satisfaction and long-term partnership development.
• Identifying opportunities for organic growth, service expansion and continuous improvement.
• Championing operational excellence, sustainability initiatives and innovation across the portfolio.
• Coaching and developing senior operational leaders to build a high-performing, engaged team.

About You

We're interested in speaking with experienced senior FM leaders who have successfully managed large-scale, multi-site Facilities Management contracts within retail or similarly complex environments. You’ll ideally bring:

• Experience as a National Account Director, Account Director, Regional Director or Senior Operations Director within Facilities Management.
• A proven track record of leading large integrated FM or Total Facilities Management contracts.
• Strong commercial and financial management skills, including full P&L accountability.
• Demonstrable success in contract retention, organic growth and strategic account development.
• Excellent stakeholder management skills with experience engaging senior client executives.
• The ability to inspire, develop and lead geographically dispersed operational teams.
• A strategic mindset combined with a hands-on approach to delivering operational excellence.

What’s on Offer

• Basic salary up to £110,000
• Performance bonus
• Company car or car allowance
• Private healthcare
• Competitive pension
• Hybrid working
• National leadership role with executive visibility
• Genuine opportunities for career progression within a growing FM business

About Our Client

Our client is a respected and growing Facilities Management service provider, recognised for delivering high-quality integrated FM solutions across the UK. With continued investment in people, technology and client partnerships, the business has built a reputation for operational excellence, innovation and long-term customer relationships. This flagship account represents one of the organisation's most strategically important partnerships and offers the successful candidate the opportunity to make a genuine impact on future growth.

Ready to Make Your Next Leadership Move?

If you're an experienced Facilities Management leader looking to take ownership of a nationally significant portfolio while influencing strategy, commercial performance and long-term client success, we'd be delighted to have a confidential conversation.