At a Glance
- Tasks: Engage with students and parents, converting inquiries into bookings through calls and emails.
- Company: Join Flow Student, a leading brand in high-quality student accommodation.
- Benefits: Earn a competitive salary plus commission, with opportunities for growth and development.
- Other info: Dynamic team environment with a focus on collaboration and success.
- Why this job: Make a real difference in students' lives while achieving your sales goals.
- Qualifications: Experience in sales or customer service, with a passion for hitting targets.
Sales and Customer Service Executive
The Role
The Sales and Customer Service Executive will sit within the Manchester Head Office sales function of the Flow Student Accommodation Portfolio and play a pivotal role in handling both the phone and email enquiries to the central sales line and the overflow sales line.
You will take ownership of the central sales inbound and outbound enquiries, answering questions from students and parents on their accommodation options within our portfolio, converting them to viewings or moving direct to booking.
You will also manage the overflow of enquiries from site, supporting the teams to convert enquiries into viewings and bookings.
Working closely with the Group Sales Manager, marketing team and on-site accommodation teams, you will manage the inbound and outbound leads through Hub Spot, ensuring timely follow-up, high-quality communication and consistent sales processes.
This is a target-driven role focused on great customer service and engagement, sales conversion, and pipeline management.
About Flow Student
Flow Student is the national student living brand from MCR Property Group, delivering high-quality, experience-led student accommodation across a growing UK portfolio.
As we scale our platform, we are strengthening our central sales function to drive occupancy, improve conversion performance and support on-site teams through structured, data-led lead management.
Key Responsibilities
- Lead Management & Conversion
- Manage and respond to the overflow of inbound phone calls and general enquiries via Hub Spot, portals and direct channels.
- Conduct proactive outbound calls and follow-ups to convert warm leads into confirmed bookings.
- Ensure all leads are contacted within agreed SLAs.
- Maintain high conversion rates through consistent follow-up and pipeline management.
- Support clearing of aged leads and improving response times across the portfolio.
- CRM & System Management
- Accurately record all activity within Hub Spot. Maintain clean pipeline data to ensure accurate reporting and forecasting.
- Track lead status, offers issued, bookings and contract progression. Escalate system or process issues where necessary.
- Portfolio Sales Support
- Work closely with site-based teams to support property-level occupancy targets. Provide visibility of pipeline performance to the Group Sales Manager.
- Assist with sales campaigns, offers and tactical pricing initiatives. Support clearing and closing activity during peak letting periods.
- Communication & Customer Experience
- Deliver professional, confident and engaging communication via phone and email.
- Provide accurate product knowledge across all Flow Student properties.
- Promote the brand values and ensure consistent messaging aligned with marketing campaigns.
- Ensure a seamless handover to on-site teams once bookings are confirmed.
- Reporting & Performance
- Work to clear KPIs and conversion targets. Contribute to weekly pipeline and performance reporting.
- Identify trends in objections, pricing sensitivity and competitor activity. Support continuous improvement of sales processes.
- Key Performance Indicators
- Lead response time
- Conversion rate (enquiry to booking)
- Occupancy contribution
- Pipeline hygiene and CRM accuracy
- Booking turnaround time
- Individual commission performance
About You
- Previous experience in sales, telesales, lettings, hospitality or customer conversion roles.
- Target-driven with a strong focus on achieving results.
- Friendly and confident communicator, particularly over the phone. Organised and able to manage multiple leads simultaneously.
- Commercially aware and motivated by performance and commission.
- Able to work collaboratively with site teams and senior sales leadership
Sales Executive in Manchester employer: MCR Property
MCR Property Group is an exceptional employer, offering a dynamic work environment in Manchester where employees can thrive and grow. With a strong focus on career progression, competitive benefits including generous holiday allowances and a supportive culture, we ensure our Maintenance Gang team members feel valued and empowered to excel in their roles. Join us to be part of a collaborative team that prioritises safety, development, and a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Executive in Manchester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Executive at MCR Property, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including MCR Property. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Executive in Manchester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for MCR Property:When writing your cover letter, make sure to tailor your message specifically for MCR Property. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at MCR Property
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show MCR Property that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show MCR Property that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with MCR Property’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
