Business Support Manager in Stoke-on-Trent

MCR Property Group is a leading independent real estate investment and development company operating nationally, with offices in London, Manchester, Birmingham, and Glasgow. The business is focused on the development and management of residential, student accommodation, and industrial assets and manages a diverse portfolio covering every major asset class across the UK. With a significant pipeline and continued expansion underway, this role offers the opportunity to play a key part in shaping high-performing operational environments within one of the UK's most active property platforms.

MCR Property Group is seeking an experienced and commercially minded Business Support Manager to oversee the operational performance of multiple student and residential accommodation sites across Sheffield. Reporting directly to the Regional Operations Manager, this is a senior operational role with responsibility for driving exceptional resident experience, strong occupancy and financial performance, robust compliance standards, and effective people leadership across a growing portfolio.

As Business Support Manager, you will take ownership of the day-to-day operational performance of multiple accommodation sites, ensuring consistency, efficiency, and full alignment with company standards. You will lead on-site teams to deliver safe, well-maintained, and professional environments, ensuring maintenance, cleaning, and security standards are upheld at all times. You will conduct regular audits and operational reviews, identify opportunities for improvement, and ensure full compliance with statutory and regulatory requirements, including health and safety, fire safety, environmental standards, and the ANUK/Unipol Code. Accurate operational reporting and record keeping across all sites will also form a core part of the role.

Resident experience will sit at the heart of your approach. You will foster a service-led culture where customer satisfaction is central to every decision, monitoring feedback closely and implementing improvement plans where required. You will ensure teams deliver professional, responsive, and solution-focused service, support the effective management of complaints and welfare-related matters, and build strong working relationships with student bodies, universities, and local partners.

From a commercial perspective, you will be responsible for driving strong occupancy and revenue performance across the portfolio. This will include working closely with central marketing and lettings teams to support pricing strategies, monitoring market trends, overseeing site events and viewings, and delivering resident engagement initiatives that support retention. You will regularly report on occupancy levels, revenue, and costs, using data to inform decisions and optimise performance.

You will also lead on rent collection and income protection across all sites, ensuring credit control procedures are followed consistently and arrears are escalated appropriately. You will support teams in handling sensitive financial conversations with professionalism and clarity, while producing accurate reporting on debt performance and implementing structured recovery plans.

People leadership will be a critical element of this role. You will provide visible, positive leadership to site teams, overseeing recruitment, onboarding, training, and ongoing development. You will conduct regular one-to-ones, performance reviews, and coaching sessions, promoting high standards of professionalism, accountability, and collaboration, while embedding a culture of continuous improvement.

The successful candidate will bring significant experience in accommodation, property, hospitality, or operational management, ideally with responsibility for multiple sites. You will have a strong understanding of compliance requirements and operational best practice, alongside proven experience in debt management, credit control, and income recovery. You will demonstrate excellent leadership and stakeholder management skills, strong commercial awareness, and a track record of driving occupancy and revenue growth. Confidence using Microsoft Office and property management systems is essential, as is the flexibility to travel between sites when required.

This role would suit a driven, resilient, and highly organised professional who enjoys operating in a fast-paced environment, leading teams from the front, and delivering results across customer experience, compliance, and commercial performance.